Content Design Associate - Mumbai

Job Description
Join us for an exciting opportunity to advance your content design career and impact user experiences.
As a Content Design Associate within the Operations team, you will shape customer experiences by planning, creating, and structuring product content. You will collaborate with cross-functional teams, exercise initiative, and contribute to improving current methods. Your work will enhance user experience and build customer confidence in our products and services.
Job Responsibilities

• Plan and create engaging, user-friendly content for product or service features, adhering to firm standards and best practices.
• Structure and organize content using content architecture principles to enhance user experience and facilitate easy navigation.
• Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines.
• Draft clear, concise, engaging content for diverse audiences and communicate complex concepts effectively.
• Engage in iterative design processes and use user feedback to improve content quality.

Required Qualifications, Capabilities, and Skills

• 2+ years of experience or equivalent expertise in content design, user experience design, or a related field.
• Experience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiences.
• Experience in various mediums for effective communication of ideas, concepts, and experiences.
• Advanced skills in written and verbal communication, ensuring clarity in all messaging.

Preferred Qualifications, Capabilities, and Skills

• Examples of recent work.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.