Consumer Operations Associate

Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

We are looking to hire an intelligent, driven, and analytically minded Financial Operations Analyst to join our growing Financial Operations team, based in our Buenos Aires office. The Financial Operations team works across functions at Blockchain.com to deliver our crypto products for customers worldwide.

WHAT YOU WILL DO:

• Conduct daily monitoring of payments and crypto activity across our consumer product offerings.
• Process crypto and fiat movements between accounts in the Blockchain ecosystem.
• Manage day-to-day Finance Operations tasks.
• Collaborate with other departments to address elevated customer inquiries.
• Create and maintain operational workflows and procedures. 
• Work closely with our product, compliance, engineering and customer success teams to improve our existing processes and create a better experience for our users. 

WHAT YOU WILL NEED:

• The foremost quality for this position or any position at Blockchain.com is integrity.
• 1-2+ years of operations experience preferred OR a Bachelor's Degree/Advanced Degree with an interest in working within Financial Services/Cryptocurrency
• Knowledge of cryptocurrencies and understanding of payment systems (SWIFT, SEPA, FPS, card payments)
• Experience in an operations or payments processing role, or in the financial industry is an advantage
• An analytical mindset: you will be viewing large data sets and investigating customer accounts at a deep level.
• Passion for creating a positive customer experience that is highly responsive, professional and qualitative.
• Excellent  attention to detail and ability to work as a team to identify process improvements.
• Fluent verbal and written English (C1/C2). Other business functional languages are advantageous.

COMPENSATION & PERKS

• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Bonus scheme based on both company and individual performance
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
• Unlimited vacation policy; work hard and take time when you need it.
• Apple equipment provided by the company
• Hybrid role from our office in Palermo, Buenos Aires. 
• Work from Anywhere Policies 

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.