Consultant, Global Consular Services

As a Consultant in our Global Consular Services team, you will play a pivotal role in ensuring the timely and accurate completion of operational tasks in support of Envoy’s Global teams.

In your capacity as a Global Consular Services Consultant, your responsibilities will include:

• Process electronic visas for 50+ destinations globally, maintaining required knowledge and researching process changes where required.
• Provide administrative support to Global Consular Services teams including documentation review, application completion and customer communication.
• Support the Global Consular Services team with communicating with TPV’s on active cases
• Respond to assigned tasks/tickets in a timely and accurate manner
• Communicate with internal and external stakeholders, as needed, to resolve visa requests including various government authorities.
• Ensures timing expectations are set and met with clients
• Assists with the efficient and accurate entering of key dates and information into the Envoy Platform and all relevant systems
• Able to learn various systems, process and tasks
• Identifies potential internal and client-related customer service or process issues
• Able to appropriately escalate issues, when necessary, to ensure client satisfaction and/or SLAs are met

To apply for this role, you should possess the following skills, experience and qualifications: 

• Commitment to working with clients to deliver the highest level of customer service.
• Excellent communication skills, email and voice.
• Attention to detail, data entry/typing skills with accuracy and speed.
• Organizational and time-management skills.
• Ability to multi-task in a fast-paced environment.
• Problem-solving mindset.
• Ability to work collaboratively.
• Flexibility with scheduling based on business needs.
• Two to three years of relevant customer/client support experience from a product-based firm.
• Graduation or above is preferred 

If this role excites you, please take a moment to complete the questionnaire below and attach your current resume. We look forward to your prompt response.