Consultant Client Services - Operations

Posted 2 Days Ago
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Paris, Île-de-France
Entry level
Software
The Role
Support EMEA clients in Operations by providing daily assistance, contributing to projects, coordinating developments, and developing expertise in Operations activities.
Summary Generated by Built In

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.

You’ll be part of one global team where you can learn fast and stay true to yourself.

Team & Context

EMEA Operations domain team aims to deliver the expertise which helps Murex customers from Europe, Middle East and Africa (EMEA) providing a range of services including training, evolution of the platform and the implementation of new modules.

The modules and processes in the scope of the Operations domain team relate to the back-office activities of our clients, such as transaction lifecycle, legal documentation (SWIFT, paper format), settlement, collateral management among others.

Your missions/What you'll do

After a training phase on the software and on a specialty of Operations activities, you will be required to work for EMEA clients and on a wide variety of topics:

• Daily customer support on Operations activities (analysis and monitoring of client inquiries and functional questions, search for solutions, escalation of incidents to product teams, etc.)

• Contribution to client projects (e.g.: participation in the design and configuration of a module as part of an implementation, reconciliation as part of a software version upgrade project, drafting of analysis documents, etc.) • Follow-up of new developments and fixes (coordination with product and development teams, compliance with the development and validation cycle)

• Knowledge transfer (e.g.: presentation of a product, feature, or module internally or to customers)

• Development of a strong expertise on Operations activity both from business and IT perspective

Your profile 

• Master degree in Computer science, Mathematics, Financial Market or similar quantitative field from an engineering school or university

• First experience in IT or financial industries is a plus 

• Background in Technology (SQL, Sybase/Oracle, UNIX, software development)

• Fact-based problem solving and strong analytical skills

• Excellent written and oral communication skills in English and French

• Autonomy, ability to work independently and in the team

Top Skills

Oracle
SQL
Sybase
Unix
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The Company
HQ: New York, NY
2,780 Employees
On-site Workplace
Year Founded: 1986

What We Do

We are the long-term technology partner for the capital markets, working with financial institutions in over 60 countries to adapt and evolve their IT systems. In a changing financial world, our technology is designed to help our 57,000 daily users respond to the challenges they face today and build foundations for the future.

MX.3 is our award-winning open platform that sits at the heart of our clients’ IT infrastructure. This agile foundation brings together a specialized set of business process to deliver regulatory and business ready solutions, across asset classes, business functions and sectors.

The modular platform means clients can consolidate and grow their IT infrastructure step-by-step, at a lower cost and delivering immediate, tangible business value.

• Consolidate inefficient legacy systems
• Manage cost pressures and reduce TCO
• Improve regulatory time-to-market and efficiency

For over 30 years Murex has invested in developing the leading technology solution for capital markets participants, from banks and brokers to energy and commodities firms. Today we have over 2,500 employees in 19 countries who are committed to helping our customers, from disruptive market entrants to some of the most established global players, navigate the changing financial landscape.

As the capital markets continue to evolve, we will keep investing to make sure that our clients, our company and our people can do the same.

As you plot your course, we’ll be with you every step of the way.

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