Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. More information is available at www.boschservicesolutions.com.
Company benefits are eligible from Day 1 of employment, includes but not limited to the following:
- Health and Wellness: Medical, Dental, Vision, Health Savings Account, Flexible Spending Accounts, Telemedicine
- Time off: PTO, PAA (sick), paid company holidays
- Retirement: 401k and Roth IRA with company match
- Company paid benefits: Short-term disability, Long-term disability, Life insurance, and AD&D Coverage
- Additional Benefits: Tuition reimbursement, Employee Assistance Program (EAP), Monthly Incentive Bonuses, Training Completion Bonuses, Shared Accounts Bonuses
- Salary commensurate with market rates, Shift Differential Payment
Job Description
BMW Connected Drive is seeking a Technical Support Specialist (TSS) for a unique opportunity to work in our growing inter-departmental support area. This individual will possess strong troubleshooting and diagnostic skills related to computer and software technical issues. Team collaboration is a must, as this role will interact directly with our BMW Customer.
Responsibilities
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Respond to service requests, incidents and reported issues within the set SLAs
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Field incoming requests made to the service desk via phone queue, e-mail, and ticketing system to ensure courteous, timely, and efficient resolution for the customer
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Resolve routine problems and escalate non-routine problems to the next tier level
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Work independently on resolving incidents and escalate complaints to upper management
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Collaborate with team members to resolve issues where appropriate and contribute to a friendly, helpful environment
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Performs other related duties as assigned
Qualifications
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2-4 years of experience working in a call center environment
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BMW Connected Drive Program experience is a must (Training required as prerequisite if candidate is untrained in BMW Connected Drive)
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Excellent computer proficiency
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Results driven, detail-oriented with a commitment to providing high-quality support.
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Ability to explain technical issues to technical and nontechnical customers
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Strong troubleshooting and diagnostic skills related to computer and software technical issues
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Self-motivated, self-disciplinedwork ethic. Must be able to work both collaboratively and independently
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Education in Computer Science or related field, or equivalent experience (negotiable)
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Familiarity with CRM or ticket management software like Zendesk, Freshdesk, or Jira.
Additional Information
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors. More information is available at www.boschservicesolutions.com.
All your information will be kept confidential according to EEO guidelines.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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