Concierge Assistant

Who are we?  

Founded in the heart of Kendall Square in 2013, LabCentral is a network of shared laboratory spaces and scientific communities that serve as a launchpad for high-potential life-sciences and biotech start-ups. We deliver first-class facility and operational support, skilled laboratory personnel, and an expansive events program designed to add value to the community and promote connectivity‒ as well as the other critical services and support that early-stage companies need to begin start-up operations.  

What is the role? 

Are you passionate about building community? Do you consistently go above and beyond, forming strong connections with people? Are you a problem solver who excels at linking resources and finding solutions? LabCentral is seeking a Concierge Assistant who will report to our Operations Manager. This role is ideal for someone who loves delivering high-quality customer service, connecting people, and anticipating needs. 

What will I do? 

Core Responsibilities 

90% Concierge, 10% Operations 

Concierge 

• Maintain a welcoming lobby environment by receiving visitors for resident companies, answering the front desk phone, and connecting visitors and residents with resources and information 
• Execute all front desk activities including greeting residents and guests, managing inbound communications and inquiries, and ensuring the appearance of the concierge space is maintained 
• Monitor and maintain inventory levels of front desk supplies such as security badges, guest name tags, lanyards, and treats 
• Regularly update the front desk with seasonally appropriate décor 
• Assist the Events team by providing access to vendors or supporting guest check-in as needed 

Operations 

• Provide orientation and guidance to residents on using LabCentral’s spaces and communicating community policies 
• Support other areas of the operations team, including performing morning walkthroughs and stocking cafés 
• Assist with internal communications by creating and posting signage and weekly newsletters 
• Order and coordinate weekly lunch for the LabCentral team 

What will I bring? 

Desired qualifications: 

• At least one year of experience in a customer-facing role 
• Comfortable with technology, including Microsoft Office Suite (especially Outlook), with bonus points for familiarity with Canva, Envoy, Robin, or SALTO. 
• Enjoy providing high-quality customer service and building strong relationships with residents, sponsors, colleagues, and partners 
• Ability to maintain a professional presence while adapting to a fast-paced environment with constantly changing processes and priorities 
• Strong communicator with keen attention to detail, organization, and efficiency 
• Problem-solver and natural ability to take initiative  
• Curiosity to learn the LabCentral community, to continue to build skills and grow, and to learn our systems and processes  
• Enjoy being part of a team, while being capable of working independently  

In your first six months, you will:  

• Immerse yourself in day-to-day site operations  
• Complete trainings and orientations with site operations teams 
• Develop an understanding of the LabCentral community and interact with residents  
• Learn our systems and provide feedback on how you might improve them  
• Continue to build your skills and set goals for personal and professional growth  

Work environment: 

• Fully onsite in Cambridge, MA Monday-Friday with a start time of 8:00AM 
• Ability to sit for long periods, ability to move around an office environment, and ability to communicate information and ideas so others will understand 
• Ability to lift and carry a minimum of 25 pounds 

What do we offer?   

Benefits:  

• Fully Covered Medical and Dental Premiums: We have you and your dependents covered, including deductible costs.   
• Long and Short-Term Disability & Life Insurance: Life can be unexpected; we’ve got your back.  
• Flexible Vacation: Enjoy the flexibility to take the time you need.   
• Three Months Fully Paid Parental Leave: We’ll help support you during life's important moments.  
• 401K Match Up to 6% with Immediate Vestment: Know your future is secure with our 401K match.  
• Transportation Reimbursements: We'll cover commuting costs for a parking pass, MBTA, or bike maintenance so you can get to work hassle-free.  
• Health & Wellness: Relax and enjoy reimbursements for fitness, yoga, massage therapy, and other holistic health practices.  
• Technology Stipend: To ensure you stay connected, we offer a monthly cell phone stipend as well as yearly reimbursements for cell phone repairs.  
• Professional Growth: We offer a stipend for continuing education and training to invest in your career growth, and we help ease the burden of student loans by providing reimbursement.  
• Fantastic Work Environment: Be inspired by colleagues and residents, and work in vibrant spaces that are stocked with a variety of snacks. Plus, we offer in-house programming on thought-provoking and diverse topics!  

Compensation  

Our compensation philosophy is intentional and researched to align with average market salaries; comprehensive, generous benefits to support overall well-being; and parity with our existing and future team members. Below details the value of what our compensation package may look like, but specific details pertaining to an individual will vary.   

Salary range: $50-52k along with the potential to earn a bonus of 5% based on company performance.   

Approximate monetary value of benefits (based off an individual – dependents increase value): $22,000. 

Equal Opportunity Employer   

LabCentral is committed to building teams that reflect the fabric of the city around us. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation, please let us know. We are proud to be an equal opportunity employer.