Computer Support Specialist

Looking for an opportunity to make an impact?
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Are your ready for your next challenge?
We are in search for a Computer Support Specialist to work at our customer site at the Pentagon, Washington D.C.  This is an exciting opportunity to use your experience to Support Hopper civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations by providing subject matter expertise in the existing areas of IT hardware installation (including some server installation/racking), relocation, repair, removal, and destruction. In this role, you will support the Hardware Operations Division (ISC-N34) mission requirements at the Pentagon for the HOPPER Information Services Center (ISC) comprised of the following two Information Technology hardware task types: installation and break/fix; relocation; repair and disposal and Asset/Property management support. The technical support requirements include but are not limited to Subject Matter Expert (SME) technical support in the areas of computer installation and break/fix, relocation, repair, and inventory control/property management. You will also provide continuous training to new Government and Military personnel from the perspective of being the SME for this support and will play a key partnership role in the re-engineering of current processes to become dramatically more efficient. 
This work is performed primarily at the Pentagon in Washington DC with travel to the NMIC in Suitland, MD as well as several other facilities in the National Capital Region.

THE MISSION
The HOPPER mission is to provide information technology services to fully enable the Office of Naval Intelligence and the Navy to meet mission requirements. The ISC Operations (ISC-O) Department is an integrated workforce of civilians, active duty and Reserve Naval professionals who support combat operations and provide vital information for planning America’s defense against maritime threats at home and around the world. ISC-N3 Operations provides Enterprise Operations support to the ONI customer community at the National Maritime Intelligence Center facility, to Department of Navy Sensitive Compartmented Information Facilities in the National Capital Region, and Contiguous United States, and to shore SCIF’s supporting commands subordinate to United States Fleet Forces around the world, all on a 24/7 basis.

If this sounds like the kind of environment where you can thrive, keep reading!

Primary Responsibilities: 

• Develop SOPs, advise and train personnel in best practices, and monitor and assess work quality, and shall supplement Government personnel in actual task completion.
• Assist in the development, documentation, and execution of a Technical Refresh Program (Tech Refresh) for all HOPPER IT assets to include recommending technical and functionalspecifications and product line model selection for Tech Refresh of desktop computers, printers, and peripheral hardware.
• Develop, document, and deliver on-the-job training materials, quick reference guides, task checklists, and standard operating procedures supporting this task. 
• Document existing processes, monitor efficiency and quality of execution, maintain familiarity with current best practices and emergent tools, techniques, and procedures, and recommend process improvements or redesign of previous tasks to improve effectiveness and efficiency and to reduce cost.
• Coordinate with other teams (e.g. Networks, Telephony, VTC) whenever assistance is needed to complete the job and resolve the Remedy ticket.
• Support the Hopper civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations.
• Provide subject matter expertise in supporting the Government and Military technicians in the existing areas of IT hardware installation, relocation, repair, removal, and destruction. This also includes installing software, and supporting meetings, briefings, and conferences.
• Utilize personal vehicle to travel to all NCR sites to perform the execution of customer Remedy tickets requirements.
• Provide the necessary training to the Military to increase flexibility for the Pentagon, NSF-A and other NCR facilities.
• Provide tactical troubleshooting, e.g. Tier 1 support, for Apple iPad tablets, tablet cart and tablet content management suite.
• Manage every aspect related to keeping the HOPPER IT asset (computers, printers, KVMs, cables, monitors, etc.) inventory at operational levels. 
• Understanding of DHCP vs static IP
• Efficient on how to utilize command line and the different command ie ping, ping –t, and tracert.  

Security Clearance Requirement:

• Must have a DoD Top Secret/SCI clearance

Basic Qualifications: 

• High School diploma or equivalent with 5+ years of related work experience, Associates degree with 3+ years of experience, or Bachelor's degree with 2+ years of experience.
• Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security+ CE) or higher or the ability to obtain within 30 days from offer of acceptance. 
• 5+ years of experience in maintenance and repair in Windows, LINUX and UNIX based infrastructure (Windows Server/Exchange and Solaris).
• 3+ years' experience with the Remedy Action Request System or Equivalent.
• Microsoft Proficiency:  Word, Excel, PowerPoint, Project, and SharePoint.
• Experience with producing reports, charts, spreadsheets, and database and dashboard data per predefined schedules, or on an ad hoc basis.
• Strong documentation skills.
• Experience with tools such as System Center Configuration Manager (SCCM) and BMC Remedy
• Ability to write and speak clearly when exchanging information with customers in person, e-mail, web-based text chat, or other written documents.
• Experience using existing enterprise tools to remotely access user desktop views and manipulate system to conduct tactical troubleshooting, verify symptoms, and fine-tune problem description, and to isolate faults to resolve the commonly reported basic problems.
• Experience with Apple IPAD’s and/or Microsoft Surface Pro mini laptops.
• Must have a reliable vehicle and a valid drivers license with up to 10% travel in the NCR.

Preferred Qualifications:

• 2+ years degree from an accredited college or university.
• Experience configuring Nortel/Avaya and Cisco VOIPs phones.

NITESONI
EIO2024
 

Original Posting Date:2025-02-06

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $57,850.00 - $104,575.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.