Compliance Specialist

About Highnote 

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 125+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. 

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.

The Opportunity: 

We are looking for a Compliance Specialist to help build and contribute to compliance efforts at Highnote. This position will work directly with the Compliance Director as well as the Head of Compliance. 

Ideal candidates will have worked at a bank with a credit program or have experience at a fintech with a focus on credit. Candidates will have credit knowledge and expertise in commercial and consumer credit. Experience in one or other welcomed; if only one, consumer is preferred. Candidates must be comfortable working in fluid environments and have a keen understanding of bank and payments regulations impacting consumers, such as Reg E, Z, ECOA, and FCRA.  

What you'll be doing: 

• Credit Policies
  • Review and iterate on credit policies, including but not limited to FCRA, ECOA, TILA, FDCPA
  • Ability to handle initial review and provide feedback to the Compliance Director
• Interfacing with Customers
  • Ability to receive, provide, and manage feedback on policies with Compliance Director
  • Ability to grow and provide feedback directly to the customer 
  • Ability to work with customer on managing the intake process of policies and feedback process through workflow system 
  • Responsible and mindful of internal and external SLAs as well as updating workflow system with deadlines 
• Interfacing with Banks
  • Work directly with Compliance Director to create templates, check lists, and knowledge based on bank best practices
  • Ability to grow and provide feedback directly to bank partners 
• General Duties
  • Perform compliance-related operations activities
  • Manage and provide documentation for all bank partner reviews, inclusive of implementation due diligence, program compliance, CIP testing, and UARs

Bonus Qualifications

• 5+ years of experience working in compliance with a focus on card issuance and acquiring 
• CRCM, CAMS, CFE, and/or CFCS certification
• Strong knowledge of regulatory compliance obligations for payment and/or card issuing platforms
• Successful under pressure and with shortened or changing deadlines
• Demonstrated success developing solutions to complex problems

Why Highnote?

• We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization. 
• We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees. 
• We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity. 
• We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

• Flexible Paid Time Off 
• 100% healthcare coverage + 75% coverage for dependents
• 401k program
• Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
• Equity in Highnote
• Stipend to build out your home office; internet and phone reimbursement
• At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $90,000-150,000.

Please note that positions located in San Francisco are hybrid and include core working days of Tuesday, Wednesday, Thursday in office.  We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates. 

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).