Compliance Manager

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Compliance Manager

POSITION LOCATION

Richmond, VA

YOUR ROLE

The Compliance Manager will be part of the Commercial Compliance team that provides a diverse array of compliance support to our CareScout Services, CareScout Insurance, and US. Life Insurance divisions along with our broker-dealer, Capital Brokerage Corporation. You will work closely with and provide day-to-day compliance support and guidance for CareScout Services, a rapidly growing division of CareScout LLC and wholly owned subsidiary of Genworth Financial, Inc:

• The CareScout Quality Network: a network of long-term care providers who have met rigorous quality standards and are committed to person-centered care

• CareScout Assesments: utilizing a nation-wide network of independently contracted Field-Team Partner nurses, CareScout provides cognitive and functional assessments for long-term care insurance companies and consumers

• Other CareScout Services initiatives: we expect that the CareScout Services division will continue to grow and add new service offerings, products and outreach to customer bases in the B2B, B2C and B2B2C spaces

The Compliance Manager will be responsible for identifying compliance priorities, implementing and managing the compliance program, and working with the CareScout Services team to address and navigate compliance issues to help drive continued success for the business. 

What you will be doing

You will be responsible for providing compliance oversight, guidance and support for the CareScout Services division, including:

• The CareScout Quality Network (“CQN”)
  • Provider credentialling and process validation
  • Incident alerts - review of CQN providers
• CareScout Assessments
• Complaint handling process
• Our internal and external sales associates who are actively seeking providers to join the CQN and who provide on-going support to existing providers in the CQN
• The review and approval of marketing (including but not limited to internal and external marketing, training, blogs, social media, sales presentations, etc.)
• The collection and monitoring of monthly and quarterly compliance metrics and the quarterly compliance dashboard report out
• Application of HIPAA and data privacy laws and regulations
• The leading of Genworth’s annual compliance risk review for the CareScout Services division
• The providing of expertise and assistance on other commercial compliance initiatives

What you bring

• Associate’s or Bachelor’s degree in business or related major; comparable work experience may also be considered
• Minimum of 3 years of experience in a compliance or comparable role (5+ preferred)
• Ability to design, implement and audit compliance policies and procedures
• Experience building and maintaining close working relationships with sales, marketing and business operations teams
• Strong influencing and communication skills
• Ability to understand, distill and clearly communicate complex issues, laws and regulations (e.g. HIPPA, state privacy and FTC regulations), helping the business to navigate the regulatory landscape and providing direction to help meet their goals 
• Ability to handle challenging conversations with all levels of an organization with composure and understanding
• Working in a fast-paced, deadline driven organization

Nice to have

• Health care compliance and/or Insurance/Financial Services background
• Experience communicating with and presenting to senior management
• Advertising review experience
• Experience implementing and maintaining compliance programs
• Experience in a start-up organization with the ability to quickly shift gears to accommodate changing priorities

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

ADDITIONAL

• At this time, Genworth will not sponsor a new applicant for employment authorization for this position.