Community Operations Manager - St. Louis, MO

CIC St. Louis is looking for a highly capable, self-directed individual to manage a team that will be responsible for day-to-day operations. This will be a great opportunity for someone with at least 1-2 years of hands-on, managerial experience who enjoys working in a fast-paced and collaborative environment. 

ABOUT CIC

Cambridge Innovation Center (CIC) is a leading creator of dense, impactful innovation ecosystems in cities around the world. CIC’s mission is to fix the world through innovation by developing multi-faceted communities that support changemakers on their innovation journeys. Founded 25 years ago in Kendall Square, Cambridge, CIC now manages1.5M square feet of shared workspace, wet labs, and event space in the US, Europe, and Asia and convenes a worldwide community of approximately 650,000 innovators. Since inception, over 10,000 companies have called CIC home, collectively raising more than $17 billion in venture capital funding.

We invite you to explore all our openings and learn more about our teams here. 

YOUR DAY-TO-DAY WORK

We are seeking a Community Operations Manager who will adeptly guide and develop their team, while efficiently handling various operational tasks including client services and budget oversight. This person will be pivotal in launching new community initiatives, adeptly managing inventory, coordinating client-focused events, and fostering a collaborative and positive team atmosphere, ensuring seamless operations in all areas.

Potential responsibilities will include:

• Managing, coaching, and training team members of our Community Operations Team; conducting timely performance evaluations and supporting their growth and professional development.

• Being aware of and responsible for the team’s workload, resources, morale, and training needs; advocating for the team’s needs with upper management.

• Serving as the team's primary source of knowledge and expertise, the manager should have the necessary know-how to support the team both theoretically and practically.

• Excelling in service-oriented tasks such as facilitating client moves, organizing office setups, and troubleshooting IT problems, while also training team members on how to efficiently respond to client requests and delegate responsibilities.

• Researching and implementing new services, vendors, and community improvements.

• Maintaining a constructive landlord-tenant relationship with building management.

• Monitoring inventory levels (ex. furniture, etc.) with an eye on ordering/delivering timetables.

• Coordinating budgets for daily operations.

• Handling challenging client requests or situations to ensure high service quality and satisfaction, while also serving as an escalation point for the team and offering solid support to the Director of Operations and General Manager.

• Engaging our clients through promoting and helping host community building events.

• Collaborating with other teams to complete projects and sharing knowledge.

ABOUT YOU

We are seeking a Community Operations Manager who excels in leadership and team development, with a strong ability to mentor, train, and support a dynamic team.

The ideal candidate should be skilled in managing both service-oriented tasks and client relationships, and adept at implementing new community-focused initiatives. A proactive problem-solver with excellent communication skills, this individual should be capable of fostering a collaborative environment while maintaining high standards of client satisfaction and team morale.

Our ideal candidate is an experienced operations team manager with at least 6 years in a similar role, who thrives on initiating new projects and maintaining a positive, adaptable attitude in diverse situations. This individual should be a hands-on leader, comfortable with both technical tasks and effective communication, and skilled in multitasking with meticulous attention to detail. They should embody a team-player spirit, proactively learning new skills, adeptly handling complex situations, and fostering strong relationships with clients, colleagues, and external partners.

YOU HAVE

• Minimum of a bachelor’s degree or equivalent experience.

• 1-2 years of managing team members in a fast-paced environment, as well as 5-7 years of professional experience with customer facing roles. 

• Evidenced growth and increase in responsibility and success in previous roles.

• An interest in a long-term role. We are a growing company, and we like to hire people who can grow with us over the years.

If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.

OUR OFFER

• Starting compensation is $72,400.

• 100% company-paid premium healthcare and dental benefits.

• 100% company-paid long- and short-term disability, and life insurance.

• 401k (must be 21+).

• 23 days of PTO accrued annually (more with seniority), plus thirteen paid holidays.

ATTRACTIONS OF THE JOB

In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. 

Some of the benefits of being here include:

• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!

• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company. You will have access to training to support your professional development.

• Access to a nursing room, secure bicycle parking, a game room, a maker space, a gym, shower rooms with towels, and discounted services and memberships on tools to make your life happier/healthier, such as gym memberships, tech and design support, hotel stays, and other fantastic options.

• Central location. CIC Cambridge is a stone’s throw from the Kendall Square MBTA Red Line stop. CIC Boston is centrally located in downtown Boston and is within walking distance to the Blue, Green, Orange, and Red lines.

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.