Community Operations Lead - Boston, MA

CIC is seeking an engaging and dynamic professional to become part of our team, focusing on crafting exceptional experiences for clients working towards world-changing innovations, in line with our potential expansion efforts. This role is ideal for individuals who have prior experience and are eager to further develop their skills in a multifaceted position that encompasses customer service, mentoring, training, and possibly overseeing part-time employees.

Community Operations Leads are expected to regularly step in on the day-to-day operational needs on behalf of their managers as needed, taking a strong peer leader role on the Community Team. Given their extensive background knowledge and experience, Community Operations Leads  are also expected to take on advanced project work, including working with and acting as primary points of contact with other departments, and may be entrusted with large-scale project management opportunities, in addition to supporting other CIC teams as needed. Community Operations Leads might be assigned a specific area of expertise, such as Procurement, Events, Concierge, Facility Management or other where they will assume full responsibility and will be performing under limited oversight from their managers.

ABOUT CIC

CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.

We have locations in Boston, Cambridge, Philadelphia, Providence, St. Louis, Rotterdam, Warsaw, Berlin, Fukuoka, and Tokyo and are growing into other cities within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries. 

We invite you to explore all our openings and learn more about our teams here.

YOUR DAY-TO-DAY WORK

Community Operations Lead is a mid-level role within the operational structure. They report to the Community Operations Manager and provide support to the Community Operations Coordinators. There might be some leadership tasks and obligations tied to this position, depending on the business requirements and individual predispositions.

Potential responsibilities will include:

• Welcoming and interacting with all incoming guests, setting the tone for an excellent experience in our community.

• Building and keeping good relationships with CIC clients, guests, and vendors, making sure they’re happy by quickly and specifically responding to their questions and needs.

• Fostering a good relationship with building management and coordinating efforts with vendors.

• Administrative tasks related to streamlining access to information and resources that support internal CIC teams, clients and guests.

• Handling complex client requests and situations, overseeing office moves and setups, and planning events to ensure top-notch service quality and client satisfaction.

• Troubleshooting office equipment in case of simple problems or escalating it to the appropriate department as necessary.

• Coordinating and liaising with other teams across CIC to share resources most efficiently.

• Contribute to an ongoing learning environment, training teammates on systems and best practices, incorporating varied approach to learning styles   

• Providing support to more junior team members.

ABOUT YOU

We're looking for a service-oriented, independent thinker with strong leadership and problem-solving skills. Ideal for a balanced, self-confident person, this role requires at least 4 years of experience managing an operations or customer service focused team in a fast-paced setting. You should be adept at multitasking with meticulous attention to detail and have a hands-on approach, ready to tackle tasks from desk assembly to copier repair. Excellent communication skills, a proactive attitude in learning new skills, and the ability to work harmoniously with a diverse range of people are essential. This role is perfect for someone who values teamwork and equality in a collaborative, team-based company.

YOU HAVE

• A bachelor's degree or equivalent experience.

• Minimum of 4 years of experience in an independent role in a fast-paced environment.

• Experience in hospitality or a high-service level job would be a big plus.

• A natural interest for helping/supporting others.

• An interest in a long-term role. We are a growing company, and we like to hire people who can grow with us over the years.

OUR OFFER

• Starting compensation is $65,106 per year.

• 100% company-paid premium healthcare and dental benefits.

• 100% company-paid long and short-term disability, and life insurance.

• 401k (must be 21+).

• 23 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.