Community Moderator

Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
The Community Moderator is responsible for maintaining a safe and welcoming sports community throughout B/R. Bleacher Reports' Moderation team does this by keeping the site's comment sections clean of trolls, spam, and abusive, harmful, hateful, or violent content while ensuring that users and community captains understand how to use B/R and its many features. Daily responsibilities primarily include:

• Reviewing and moderating comments, polls, and content posted on B/R which are flagged through users and system automations
• Suspending or revoking commenting privileges from users who violate the site's Community Guidelines
• Monitoring and responding to tickets related to account issues and appeal processes
• Monitoring and responding to moderation alerts from the editorial/programming teams, reporting any potential issues to the appropriate departments

Successful candidates will possess the right balance of prior community moderation experience, major U.S. and global sports expertise, boundless positive energy, and exceptional communication skills.
This is a full-time position; Telecommuting is an option for candidates. The position requires a flexible work schedule, including the ability to work primarily nights and weekends. Required skills/experience:

• One year of community moderation (or related) experience (online dispute resolution, user support, etc.
• Exceptional verbal and written communication skills
• Experience with all forms of digital and social media
• Positive attitude, patient demeanor and ability to maintain composure in stressful situations
• Ability to multi-task without sacrificing attention to detail
• Expert knowledge of the major U.S. and global sports covered by Bleacher Report
• Proficiency with the following resources: Bleacher Report, Microsoft Office Suite, Zendesk, and Discord

Preferred skills/experience:

• Experience with product rollouts and frontline communication of changes/issues to/from users
• Prior writing experience in sports journalism

How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected].