Community Manager

Job Title: Community Manager

Work Location: Greenpoint, Brooklyn, NY

Start Date: ASAP

The Lighthouse is an innovative campus for creators and their teams, with locations in Venice, CA, and Brooklyn, NY. We are a creative playground designed for creators to Learn, Make, and Belong. Our mission is to assemble the creator collective, helping them grow and sustain their careers while provoking the next act of the creator economy. At The Lighthouse, creators flow seamlessly from ideation to production to publication, surrounded by peers in a collaborative and inspiring environment.

About the role:

The Community Manager will lead The Lighthouse Venice membership program, curating a creative, career-focused collective. The role focuses on building strong relationships, operational excellence, and strategic planning to grow the membership base while aligning with The Lighthouse’s mission.

Here's what you'll do day to day:

• Track membership growth (750 members, 16 Work Studios).
• Build relationships with creators, communities, and partners to drive interest.
• Host acquisition events and ensure attendance at key events.
• Collaborate with Marketing to target communications and manage inbound requests.
• Handle membership applications and serve as the primary contact for member interactions.
• Foster community connections and support campus tours and orientations.
• Assist with member event activations.
• Work with leadership on strategic plans for membership growth.
• Manage budgets and track financial targets with the General Manager.
• Lead quarterly planning for membership goals and network at industry events.
• Partner with teams to enhance member engagement.
• Maintain CRM expertise (PeopleVine) and manage member data.
• Conduct campus walkthroughs and support reception during events.
• Ensure smooth event check-ins and represent members at council meetings.

Here's what we're looking for:

• 3+ years in membership management, community engagement, or hospitality.
• Strong relationship-building, communication, and interpersonal skills.
• Experience in event activation and CRM systems (PeopleVine preferred).
• Proven track record in planning and executing membership growth initiatives.
• Ability to adapt to a fast-paced, dynamic environment.
• Passion for The Lighthouse’s mission and supporting creators.
• A collaborative mindset, eager to work with cross-functional teams to enhance the member experience.
• Strong ties to the Creator Generation, with a deep understanding of their needs, challenges, and ambitions.
• A commitment to diversity and inclusion, reflecting the values of The Lighthouse.
• A passion for creativity, innovation, and the evolving creator economy.
• Understand the philosophical difference between being a Leader versus being just a Manager.
• Be a good person.

The salary range for this role is $95,000 - $105,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and, ultimately budget approvals.

Our values:

At The Lighthouse diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

Our benefits and perks:

Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.

• Medical, dental, and vision
• 12 days of PTO + 5 sick days
• 401k: up to 4% matching
• Monthly phone/internet reimbursement
• Company-paid life and disability insurance
• Voluntary hospital and critical illness insurance
• Employee Assistance Programs
• Commuter Benefits
• Professional Development Stipend

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.