Community Manager, SHx

About the Company

Named a Forbes Fintech 50, Stronghold’s mission is to improve financial access by powering innovative payment and financial services solutions through our open APIs.  We’ve been going deep to lay the underlying rails for modern payments and reach all customers with secure, transparent ways to move money. We are seeking team players who can evolve with the company as we scale and add new products. We are a team of technologists and industry experts who take a data-driven and innovative approach to solving problems.  We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards curiosity and grit.

Stronghold is proud of its SF Bay Area and New Zealand roots and strives to build a diverse team to serve our ecosystem better while staying true to our core values.  Our core values are to Be Self Aware, Have Good Judgment, Be Curious, Seek Innovation, Excellent Communication, High Impact, Be Bold, Be Selfless, Be Accountable, Be Honest, and Show Grit.

About the Role

As the Community Manager for SHx, you will be the face and voice of our token community, building strong connections and driving meaningful engagement. You'll create strategies to grow and energize the SHx ecosystem, fostering a vibrant, inclusive, and informed community across platforms like Discord, Twitter, and Telegram. This role is perfect for someone passionate about crypto, skilled at building relationships, and excited to shape the future of blockchain-powered financial ecosystems.

What You'll Do

• Community Engagement
• Develop and implement strategies to foster engagement and growth within the SHx community across platforms like Discord, Twitter, and Telegram.
• Act as the primary point of contact for the community, responding to inquiries and fostering meaningful relationships with community members.




• Content Creation & Communication
• Create and distribute high-quality, engaging content (posts, newsletters, blogs, etc.) that aligns with the Stronghold brand and resonates with the SHx audience.
• Facilitate transparent communication between the community and the internal team, sharing updates, product announcements, and other relevant news.




• Feedback & Advocacy
• Gather feedback from the SHx community and present actionable insights to cross-functional teams.
• Serve as the voice of the SHx community, advocating for their needs and concerns within Stronghold.




• Event Management
• Plan and execute virtual and in-person events, such as AMAs, webinars, and community meetups, to strengthen connections within the SHx ecosystem.




• Metrics & Reporting
• Monitor and analyze community engagement metrics to evaluate success and optimize strategies.
• Provide regular reports to leadership on community growth, engagement, and sentiment

What We're Looking For

• Experience
• 3+ years of experience in community management or a similar role, preferably in blockchain, fintech, or tech startups.
• Demonstrated success in building and managing online communities.




• Skills
• Exceptional written and verbal communication skills.
• Proficiency in social media platforms, community management tools, and analytics software.
• Strong organizational skills and ability to juggle multiple projects.




• Knowledge
• Familiarity with cryptocurrency, blockchain technology, and SHx is a strong plus.A deep understanding of online communities and the ability to navigate the complexities of community dynamics.




• Mindset
• Passion for building inclusive, engaged, and vibrant communities.A proactive, problem-solving approach with an ability to adapt to fast-changing environments.

As an equal opportunity employer, Stronghold does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Authorized to work in the United States (required)

No visa sponsorship available at this time