Saltbox simplifies the hardest parts of running a small online business. Our flexible workspaces combine modern office settings with warehouse suites, designed to support the growth of small businesses in industries like Fashion & Apparel, Health & Beauty, Electronics, and more. You can make a direct impact on small businesses in your area!
We are seeking a Community Growth Manager to spearhead efforts in building a vibrant, engaged community of small eCommerce merchants. You’ll play a vital role in creating strategies to drive member engagement, host impactful events, and strengthen our community across both digital and physical spaces.
Core Functions
Community Engagement & Growth
- Build & Foster Community: Cultivate thriving online and offline communities on platforms like Facebook Groups, Slack, Discord, Reddit, and Substack.
- Drive Engagement: Develop creative strategies to encourage organic community growth through private conversations and social interactions.
- Facilitate Connections: Lead discussions, answer member questions, and create opportunities for members to share their experiences.
Event Planning & Activation
- Plan & Execute Events: Host engaging webinars, workshops, and networking events (virtual and in-person) that connect community members.
- Collaborate with Experts: Work with influencers and industry leaders to deliver valuable content and experiences for members.
- Interactive Engagement: Organize innovative experiences like challenges and Q&A sessions to foster interaction.
Content Creation & Amplification
- Develop Resonant Content: Create impactful content tailored to small eCommerce merchants, including blogs, case studies, and video reels.
- Leverage Social Channels: Maximize engagement through Instagram and TikTok content creation.
- Encourage User Participation: Inspire community members to generate content and share their success stories.
Community Moderation
- Maintain a Positive Environment: Monitor platforms to ensure a supportive and respectful atmosphere.
- Empower Moderators: Train community ambassadors and moderators to facilitate conversations and address issues proactively.
Analytics & Optimization
- Track Community Metrics: Analyze engagement, growth, and member feedback to measure impact.
- Iterate Strategies: Refine community approaches based on performance data and member insights.
*Other Responsibilities: This role will occasionally require travel, 1-2 trips per quarter for events.
What You Bring
Experience in Community Management: Ideally 5 years of experience in managing online and offline communities, preferably in eCommerce or tech. However, we’re excited to hear from all candidates who demonstrate a passion and aptitude for this role.
Social Media Mastery: Skilled in leveraging platforms like Instagram, TikTok, and dark social channels for organic growth.
Event Planning Skills: Strong background in organizing events that drive engagement and value.
Content Creation: A flair for storytelling and creating content that resonates with diverse audiences.
Analytical Mindset: Proficient in analyzing community data and translating insights into actionable strategies.
Passion for People: Exceptional interpersonal skills with the ability to build genuine connections.
What We Offer
At Saltbox, we believe in fostering a work environment that supports the health and happiness of our employees. We’re proud to offer a comprehensive benefits package, including:
- Medical insurance fully covered for two UHC plans, or a low premium for PPO
- 401K plan options
- Company-paid long-term, short-term disability, and life insurance
- Generous paid vacation, sick leave, and holidays
- Paid parental leave
- Opportunities for professional development, including job training and a dedicated learning budget
Are you ready to join a dynamic and fast-paced start-up? Saltbox is excited to offer this full-time position with a base salary range of $90k-$110k. We understand that each individual brings unique skills and experiences to the table, which is why our salary ranges are tailored to the role, level, and location of the job.
What We Do
At Saltbox, we believe that operational excellence turns strong brands into great companies. For far too long, digitally-enabled companies working with physical goods have been pushed to the fringes of the entrepreneurial ecosystem. We’re here to change that. Within our flexible, smartly-designed warehouses and logistics-enabling services, we help modern e-commerce companies to start, grow, and scale.
Why Work With Us
Saltbox is home to a diverse group of passionate, talented people who are driving the growth of our company. We hire people with exceptional ability and believe in continuous self-improvement. At Saltbox, we strive to do everything we can to support our employees and strongly value creating an environment where people can do their best work.
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