Community Connect Revenue Cycle Coordinator (Hybrid)

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for assisting management in overseeing departmental operations including but not limited to monitoring and correction of reports, handling escalated issues, and staff training and education.Job Description

Desired Skill Sets:

• Must have extensive Revenue Cycle experience across all areas (front and back end)
• Must have Epic experience
• Seeking candidates with advanced Excel experience
• Strong communication skills
• Great customer service skills
• Must be willing to travel to clinics across all of greater Houston area

MINIMUM QUALIFICATIONS:

Education: (None)

Licenses/Certifications: (None)

• Bachelor’s degree or three (3) years of experience in a healthcare revenue cycle setting, including but not limited to patient access management, payer remittance, denial management, patient collections, patient remittance posting, claim submission, contract management, or appeals.
• Strong analytical and problem solving skills.
• Ability to multi-task
• Proficient typing/keyboarding skills
• Supervisory and/or leadership experience preferred
• Effective oral and written communication skills

PRINCIPAL ACCOUNTABILITIES:

• Performs QA reviews and calculates error ratio for key elements, tracks and reports to management.
• Communicates with management and staff regarding developing trends reflected in the types of unresolved accounts.
• Maintains knowledge base of processes and systems by attending payer meetings and review training represents department in meetings as needed.
• Interacts with all staff levels to insure resolution of issues.
• Researches and corrects accounts as required.
• Monitors and reviews assigned reports for data integrity and resolves patient account issues
• Serves as front-line operational support for 10-25 departmental employees.
• Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.