Communications Manager

CredLens is seeking a dynamic, enthusiastic Communications Manager to support our communication strategy and efforts. This is a dynamic role that combines strategic vision and hands-on execution to enhance the organization's reputation, reach, and impact. This position involves implementing communication strategies aligned with the organization's mission, managing editorial calendars, and ensuring consistency in brand voice across all platforms. Key responsibilities include creating a wide range of content, from social media posts and newsletters to client-facing materials, while also managing digital assets and supporting internal communications. The ideal candidate is a self-starter, detail-oriented professional with exceptional writing and interpersonal skills who thrives in a fast-paced, collaborative environment. This is an exciting opportunity to contribute meaningfully to a mission-driven organization with a start-up mindset.

About CredLens CredLens has built national data trust focused on verified outcomes for non-degree credentials. The effort is an initiative launched by the Strada Education Foundation in 2024. CredLens will deliver actionable insights and power ongoing research for industry-based, professional, and workforce credentials.

CredLens is designed to fill the data gap for non-degree credentials. The attainment of these credentials is growing, but there is little to no data tracking their outcomes. CredLens offers real-time data analytics and visualizations to credential issuers, workforce training providers, philanthropic funding partnerships, and state system partnerships to support the continuous improvement of credential quality and to support informed funding and scaling decisions.

The Communications Manager provides a wide range of strategic and tactical support to the CredLens Communications function as well as the leadership team with a heavy emphasis on content creation and content management. This is an exciting opportunity for a creative, thoughtful, hard-working professional to join a non-profit with a start-up mindset, and help grow the organization’s reputation, reach and impact.

Key Responsibilities:

• Implement communication strategies that align with the organization’s mission, vision, and goals, ensuring internal collaboration, alignment, and consistency in messaging across all platforms.
• Develop and manage editorial calendars and content planning to support organizational priorities. Manage consistency with CredLens brand voice and version control.
• Write, edit, and publish a variety of communication materials including social media posts, talking points, newsletters, and presentations.
• Develop and refine content for both internal and external communications, ensuring alignment with brand voice and messaging guidelines.
• Manage the CredLens Intranet, as well as develop and implement internal communication strategies to keep staff informed and engaged with organizational priorities, initiatives, and culture.
• Assist with the creation of materials for the CredLens Board, Advisory Boards, and senior leadership.
• Ensure internal events, such as town halls, all-hands meetings, and staff recognition initiatives are appropriately supported.
• Support communication of internal policies, organizational changes, and other important updates.
• Support writing needs for executive leadership, including crafting speeches, presentations, talking points, op-eds, and other communication materials.
• Create and refine collateral (e.g., one-pagers, presentations, case studies) and client-facing materials to support outreach and lead generation.
• Help manage and update digital assets (website, social media) to support sales and marketing efforts.
• Track and report on the effectiveness of digital media strategies, using data and insights to inform future strategies.
• Support the development and execution of outreach campaigns, ensuring digital content aligns with broader marketing and communication goals.
• Participate in media monitoring and stay abreast of current events and developments in the non-degree credential space.
• Perform other duties as assigned

Qualifications:

• Bachelor's Degree: BA/BS.
• Minimum 3-5 years of experience in communications, marketing, executive assistant with heavy writing responsibilities, or similar role. Outstanding recent graduates will be considered.
• Exceptional communication skills, interpersonal, verbal and written, the latter across a range of platforms.
• Positive “can-do” attitude, especially for unexpected tasks; highly organized.
• Sound judgment and impeccable character.

Requirements:

• All applications should include a detailed cover letter and resume to be considered.

Additional Skills and Qualities

A problem-solving self-starter capable of taking initiative and driving projects forward independently. Exceptional ability to manage multiple priorities simultaneously with attention to detail, organization, and a results-driven approach. Strong project management skills to coordinate cross-functional initiatives, streamline processes, and ensure timely, high-quality delivery. Thrives in dynamic environments and adapts quickly to changing priorities and circumstances.

Outstanding written and verbal communication skills, with the ability to craft compelling content that delivers clear messages across diverse platforms and engages internal and external stakeholders. Strong interpersonal skills, emotional intelligence, and the ability to resolve challenges with clear, empathetic communication. An ability to cultivate relationships and work with colleagues at all levels.

Committed to providing equitable pathways to opportunity through PSET, particularly for individuals who have faced significant barriers. Demonstrated alignment with CredLens' guiding values, commitment to building a strong and healthy workplace culture, and working in a collaborative environment.

Adept at operationalizing strategy and effectively communicating strategic endeavors within the organization and in external contexts, both verbally and in writing. Particular skill in designing annual plans, monitoring progress, and refining plans as needed. Adaptable with tolerance for ambiguity. Able to problem-solve and navigate varied viewpoints. Capacity to refine efforts based on evidence that change is needed. Ability to lead efforts to visualize and monitor change. Capability to see and support innovative ideas and opportunities across the organization, and to embed innovation within operational plans. Capabilities in taking the perspective of others and adapting an agenda and approach – toward a shared aim - accordingly.

Ability to effectively utilize a hypothesis-driven approach to problem solving, with effective quantitative and communication skills. Ability to take on broad-reaching and sometimes ambiguous questions while working collaboratively and cross-functionally with Strada team members across the organization.

Ability to translate innovative, strategic ideas into tangible, actionable steps, as well as to effectively monitor progress and partner with others on identifying improvements during implementation to increase the likelihood of successful execution.

Commitment and professional experience advancing diversity, equity, and inclusion within and organization, including incorporating stakeholder perspectives in the design, implementation, and evaluation of strategic efforts.

Demonstrated ability to cultivate, grow, and manage positive, mutually beneficial relationships at all levels of an organization and with partners outside the organization. Strong communication, interpersonal and relationship management skills—including identifying and working through challenges—underscored by strong judgment and emotional intelligence. Proven collaborator, able to work with colleagues at all levels in the organization. 

Diversity, equity, and inclusion are central to CredLens' organizational vibrancy, employee experience, and mission. We strongly encourage applicants from people of color/the global majority, immigrant, bilingual, and bicultural individuals; people with disabilities, members of the LGBTQIA2S+ and gender nonconforming communities; and people with other diverse backgrounds and lived experiences. We believe every member on the team enriches our workplace by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver critical insights and solutions.