Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.
At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.
Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.
The Underwriting Specialist (IRCA) is responsible for maintaining the underwriting integrity of the IRCA portfolio. This role provides underwriting support and direction to IRCA underwriters in the Commercial Auto Team and supports Corporate Commercial initiatives as needed. The role involves technical coaching, referrals, and training, including external broker training. It works closely with the Underwriting Excellence team to implement quality assurance actions and handle ombudsman escalations in collaboration with Underwriting Excellence, leaders, and underwriters. Additionally, the role supports the Claims team and the Manager, Fraud Investigation and Prevention with IRCA claim alerts, coverage questions, and fraud-related alerts.
What will you do?
- Identify technical coaching needs for individuals and develop coaching plans with business leaders.
- Provide real-time technical guidance or coaching to underwriters.
- Develop and deliver broker training based on technical file review results, trends, and broker needs.
- Deliver new hire onboarding training as required.
- Provide advice on technical underwriting questions.
- Respond to underwriting referrals within their authority and filed rules.
- Assist in developing business cases for risks outside their authority for escalation to senior management.
- Solve complex underwriting issues and deliver solutions to brokers.
- Support the Underwriting Excellence team in addressing trends and gaps found in TFRs.
- Work with broker partners to resolve TFR action items outside their ability to process.
- Assist in investigating and resolving Ombudsman complaints related to the IRCA product.
- Support Claims and the Manager, Fraud Investigation and Prevention with IRCA claim alerts and coverage questions.
- Investigate fraud alerts and resolve IRCA claim alerts.
- Be the main point of contact for Claims in investigating potential coverage or misrepresentation issues.
- Collect trends from investigations and engage appropriate business areas to develop solutions.
What will you need to succeed?
- Secondary School: Required
- Community College: Required (Business diploma or Insurance degree)
- Undergraduate Degree: Preferred (Asset)
- CIP, FCIP is an asset
- Prior commercial auto insurance underwriting experience: 5-10 years (Required)
- Experience in Insurance Contact Centre: 1 year (Preferred)
- Communication
- Critical Thinking
- Decision Making
- Initiative
- Relationship Management
Location
We’re a hybrid team that thrives on the energy and value of in-office collaboration. This role offers the best of both worlds, with 1-2 days a week spent in our vibrant office in Cambridge, Ontario
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Gore Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.
What We Do
Built on a foundation of financial strength for more than 180 years, Gore Mutual Insurance Company is one of Canada’s first property and casualty insurers. With offices in Cambridge, Toronto and Vancouver, Gore Mutual is a Canadian mutual company offering competitive insurance products through trusted broker partners. Every decision and investment made is anchored in the long-term benefits to customers, members and communities.
Insurance that does good – this is our Purpose. Grounded in our purpose and guided by our core values, at Gore Mutual, we believe that being good and doing good by our employees, customers and broker partners will benefit not only them but also us—which in turn allows us to spread good in our communities and reward the good we see in others. This is what is driving our work to become a purpose-driven, digitally-led national insurer
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