Commercial Card Cardholder - Client Service Specialist III

Job Description
Commercial Card Cardholder Services is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction
Individual will be responsible for development of relationships with multiple clients while handling their servicing needs. They will play a vital position in providing assistance and be in charge of providing solutions to resolve customers questions and concerns.
Job responsibilities:

• Resolving routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense reporting needs.
• Individuals will also serve as an account manager in this role assisting clients with reports, assisting with new products and coaching over the phone concerning these products, as well as suggesting best practices based on client needs.
• Individual needs the ability to work independently and the ability to provide solutions to the client.

Required qualifications, skills and capabilities:

• Excellent communication skills - both verbal and written
• Advanced knowledge of Excel, Word, and Outlook a plus
• Project management also a plus
• Must have ability to work professionally with different levels of management within the organization
• Thrives under stress related deadlines
• Strong analytic ability when researching client inquiries a must
• Must possess strong problem resolution skills
• Ability to develop positive, professional relationships which enhance the ability to achieve results
• Flexibility in ability to alter schedule and work overtime as needed
• Previous experience working in a Call Center environment taking inbound and making outbound calls with at least 2 years experience.

Work Schedule: WHEM shift (9pm/10pm start time) weekends off during training; post Go Live will be 24x7
Work during US/PH Holidays.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.