Collector Representative II

Posted 15 Days Ago
Be an Early Applicant
Alajuela, Alajuela
Junior
Financial Services
The Role
As a Collector Representative II, you will handle collections, maintain customer communication, evaluate account performance, and document interactions while providing exceptional service.
Summary Generated by Built In

At Clicklease, we're on a unique mission – to empower the small business owners often overlooked by traditional lenders. If you're considering joining our team, envision yourself at the heart of our vibrant headquarters in West Valley City, UT, or contributing to our impactful operations from Radial, Alajuela, Costa Rica. At Clicklease, we've cultivated a dynamic work environment that goes beyond routine services. At Clicklease, you'll play a pivotal role in transforming equipment financing into a gateway for entrepreneurs to turn their dreams into reality. If you're passionate about purpose-driven work, innovation, and making a tangible impact, Clicklease is where your career journey begins.

Join us in shaping a future where every business owner has the opportunity to thrive.

Compensation: Salary range of $1,300 - $1,500 USD (DOE)
Modality:  Hybrid
Schedule:  8 am - 5 pm CST Monday - Friday.

What you'll be doing 

  • Collect on past due balances and educate the customer on how to avoid future late fees

  • Maintain professional correspondence via telephone, email, and text messaging

  • Make outbound calls to existing customers daily

  • Evaluate account performance utilizing daily reports

  • Document each communication quickly and accurately

  • Perform skip-tracing on “no contact” accounts

  • Other duties may be as assigned as needed

What you have: 

  • MUST have excellent English communication skills—C1 or above

  • Minimum of 2 years of experience as a collections representative

  • Outstanding communication and negotiation skills

  • At least 1 year of experience in the financial industry

  • Retail or wholesale industry experience preferred—equipment finance a plus

  • Tech savvy and experienced with CRM software

What will make you stand out: 

  • Strong communication skills in English; written and verbal

  • Able to handle business owners and other strong-willed individuals with ease

  • Ability to multi-task and perform under pressure

  • Must be analytical and a critical thinker

  • Enjoys working in an environment where deadlines are important

  • Excellent time-management skills; able to prioritize

  • Competent knowledge of Microsoft Outlook, Excel, and Word

  • Contributes to the culture of Clicklease as a team player; lives the Clicklease values

  • Consistently brings an engaged, positive attitude and likes to win

What we offer:

  • Private medical and life insurance

  • Generous paid time off and holiday schedule

  • Association Solidarista

  • Two annual company parties (bring your family!)

  • Hybrid work flexibility with an office near the Alajuela airport

  • Opportunities for growth and internal promotion

Clicklease is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated with respect and dignity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Top Skills

Crm Software
Excel
Microsoft Outlook
Microsoft Word
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The Company
HQ: West Valley City, UT
176 Employees
On-site Workplace

What We Do

Clicklease is the payment solution that says “yes.” Our innovative payment solution connects equipment vendors with small businesses through flexible, affordable payment plans. The solution’s proprietary algorithm doesn’t need to consider FICO scores for approval, empowering customers who can’t get funding otherwise.

Business owners simply shop for the equipment they need on their favorite vendor websites, click to apply for Clicklease payments, complete the 4-minute application, receive instant approval, and enjoy same-day funding.

Our solution is a win-win. It not only helps small businesses buy what they need to succeed, it helps equipment vendors sell what they need to grow. And when businesses grow, so do families, communities, and economies.

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