CO Tooling Optimisation Specialist (m/f/x)

Company Description

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a CO Tooling Optimisation Specialist (m/f/x) to join the team!

You will be working closely with the CO Tooling Optimisation Manager and become a crucial part in driving forward technical initiatives within our Customer Operations department. Your goal is to improve the efficiency, effectiveness and performance within Customer Operations. To do so, you will be integrating new tools, monitor and identify improvements and act as the interface between the business and our systems. 

Job Description

Your playing field:

• You analyze existing processes and suggest ways to improve them for a smoother customer experience.
• You own and drive projects with the goal to produce high-quality deliverables, using Project Management tools.
• You prepare, participate and manage workshops and meetings with stakeholders.
• You bring value to the business and be the voice of Customer Operations with our technical teams.
• You manage the implementation of new technologies and ensure a seamless transition.
• You are streamlining processes and ensure a clear and engaging communication to all stakeholders and management.

Qualifications

Which skills should you bring to the pitch:

• Qualification. You hold a Bachelor or Master degree in a relevant field or have an equivalent level of qualification.
• Experience. You have worked in a similar role before, bringing hands-on and operational experience. Ideally you have a background in Customer Operations and/or Project Management.
• Industry Knowledge. You have a good understanding of complex industries, ideally in sports betting and/or iGaming.
• Project Management. We need your expertise to reach our goals. You have excellent knowledge of project management methodologies as well as experience with stakeholder management. 
• Innovative. You are a self-starter, taking initiative to drive projects forward with an open mind for new ideas. 
• Communication. You have excellent communication skills in English and you are able to negotiate and communicate with different stakeholders effectively.
• Analytical mind. We need your decision-making and problem-solving skills to come up with the best solutions for us. 

Additional Information

This is how we score with you:

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential. 
• Relocation Support. To make your move to Malta as smooth as possible 
• Competitive Package. We care for our employees, offering a competitive salary, Private health and dental insurance, and subsidized parking. 
• On-site childcare. Worried about where to leave your 3+ year-old kids? We’ve got a game plan. 
• Gym Allowance. Because we love Sports! 
• Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology. 
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections. 
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us. 

Think a career at Tipico’s right for you? Apply now and join our winning team! 

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels 

We look forward to your application!