CO Quality Control Specialist (m/f/x)

Company Description

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you passionate about unraveling the secrets hidden in data? Do you thrive on optimizing marketing strategies through a blend of technical expertise and strategic insights?

Because we are looking for a passionate CO Quality Control Specialist (m/f/x) to join our team.

Customer Operations is a dynamic large team of 190+ which is responsible for Payments, Customer Services, Player Safety, AML, Verification, Fraud and much more. 

Job Description

As a CO Quality Control Specialist, you will play a pivotal role in shaping the governance and quality standards within our Customer Operations department. 

Your daily pitch:

• Training and Quality Excellence: Collaborate with operational teams to provide robust training, ensuring a high-quality framework for customer operations excellence. Work together to reduce human errors and enhance overall team performance.
• Documentation Expertise: Support subject experts in documenting processes and procedures to streamline operations and ensure clarity. Proofread materials to maintain consistent standards and enhance overall document quality.
• Approval Process Management: Ensure all processes and procedures undergo a rigorous approval process and are regularly updated to align with industry standards.
• Consistent Standards: Proofread various materials to elevate and maintain consistent quality standards across all documentation.
• Collaborative Support: Assist the lead in various tasks to ensure the smooth functioning of the department.

Qualifications

This is how you score with us:

• Qualifications: Bachelor's degree in a relevant field (e.g., English, communication, technical writing) or equivalent work experience.
• Experience: Gaming industry experience in Customer Operations or Customer Services. Proven document writing or technical writing experience, with at least 2 years in a relevant role.
• Communication: Excellent written and verbal communication skills. Strong organizational skills.
• Proactive. You are a doer! You gained a reputation of being self-motivated and solution oriented.
• Organization: Strong organizational skills to ensure data accuracy and interpretation. 
• Languages. Our #oneteam comprises more than 40 nationalities working together to achieve Tipico's mission. English is the way we communicate within the company. 

Additional Information

This is how we score with you:

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Malta as smooth as possible 
• Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
• Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
• Modern offices. Our very own Tipico Tower provides an open plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Are you ready to start your career at Tipico? Apply now and become part of our winning team.

If you have any questions or comments about this role, our TA team will be happy to help! Also feel free to contact us on our social media channels.

We look forward to receiving your application! Let's maximise Spannung!