Clover UK Channel Product Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Clover UK Channel Product Manager

What does a successful Clover UK Channel Product Manager do?

Be the key point of contact for Clover UK for all things product:

• Engage with the business in their leadership meetings to understand the strategy and where they need product support.

• Engage with Product Area Leads (PALs) regularly to understand the roadmap of product delivery + scheduled enhancements.

• Lead product-focused business transformation initiatives

Drive PI Planning / Product Delivery for Clover UK:

Triage business requests for product enhancements or new products

• Evaluate high level business case (New revenue / Expense save / reduce attrition etc.)

• Prioritise against other requests from the business – WSJF (Weighted Shortest Job First)

• Ensure alignment with Annual Operating Plans (AOP)

Project Management (PI Planning)

• Work closely with PMO to raise Clarity project for the business (provide benefits and use cases)

• Engage with Solutions team to get the project impact assessed and obtain HLE. Decide the path forward based on HLE and obtain business approvals.

• Sign-off business requirements developed by Solutions team.

• Prioritise the project with PALs during weekly prioritisation forum (ensure the project is correctly scored in the tracker and is discussed for intake)

• Remain engaged with all teams to ensure delivery is on track and keep business informed of the status

Support business for change implementation

• Craft comprehensive go-to-market strategies for new propositions/products

• Work with training team to create materials for sales / impacted teams on the new solutions

Co-own business P&L and other key objectives

Focus on how to improve Net-New KPI (merchant count)

• Improve merchant acquisition (via marketing partnerships etc.)

• Provide input into retention and pricing strategies

• Manage ongoing merchant maintenance with PALs to address issues and drive resolutions

• Evaluate industry news for competitive intelligence

• Offer regulatory guidance (Consumer Duty Champion) to the business to ensure compliance

• Collaborate on monthly planning and forecasting

What you will need to have:

• Proven product management/solutions experience

• Commercially minded with strong analytical skills and experience using data to inform product decisions

• Ability to make difficult decisions based on the value to customers and overall business in a fast-paced, complex and at times stressful environment

• Excellent interpersonal, presentation and communication skills with effective stakeholder management and client management

• Experience with working with technical delivery teams 

Perks at work:

• Pension contribution of up 7.5%

• Health and Wellness Resource platform access for you and your family

• Life Insurance

• Income Protection

• Enhanced Maternity, Paternity and adoption leave

• Living Proof Points Scheme – Get recognised by your colleague and spend your points at multiple high-street retailers.

• 25 days annual leave, increasing with length of tenure

• Cycle to work scheme

• Career development, training and professional qualification opportunities – we want to provide you with the tools to succeed and grow in your role

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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