Who we are
Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems.
With Zafin, banks accelerate time to market for new products and offers while lowering the cost of change and achieving tangible business and risk outcomes. The Zafin platform increases business agility while enabling personalized pricing and dynamic responses to evolving customer and market needs.
Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ. Zafin is proud to be recognized as a top employer and certified Great Place to Work® in Canada, India and the UK.
Job Summary
Zafin, a global leader in financial technology solutions, is seeking a Cloud Site Reliability Engineer I (CSRE I) to join our dynamic team. Reporting directly to the VP of Cloud Services, this role is pivotal in ensuring the seamless operation, support, and maintenance of Zafin's cloud infrastructure and applications. As a CSRE I, you will leverage your expertise to enhance system reliability, scalability, and performance, collaborating with cross-functional teams to ensure exceptional service delivery to clients and stakeholders.
The ideal candidate will have a strong foundation in cloud platforms, incident management, and proactive operational practices, with a continuous improvement mindset to adapt to advancing technologies.
Key Responsibilities
- Act as a level-3 technical support expert for Zafin products and Azure cloud issues.
- Collaborate with Product, Platform Engineering, and DevOps teams to introduce operational enhancements and resiliency measures.
- Conduct Root Cause Analysis (RCA) for Severity 1 and 2 incidents, ensuring timely communication with stakeholders.
- Participate in external client escalation calls, providing technical insights and solutions.
- Optimize cloud infrastructure for scalability, performance, and cost-effectiveness.
- Manage container orchestration platforms such as Azure Kubernetes Service (AKS) or OpenShift to ensure optimal workload distribution.
- Enhance monitoring and tracking tools (e.g., Azure Monitor, ELK, Log Analytics) to proactively detect and resolve issues.
- Collaborate with internal teams to implement best practices for Azure cloud deployment and configuration.
- Develop automation scripts for routine operational tasks, incident responses, and cloud cost optimization.
- Maintain detailed documentation of processes, incidents, and cloud architecture.
- Participate in a rotating on-call schedule to ensure 24/7 availability for critical incidents.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 8+ years of experience in cloud support, operations, or a related role.
- Hands-on experience with Microsoft Azure (preferred) or other cloud platforms.
- Proficiency in container orchestration platforms like AKS or OpenShift.
- Expertise in automated deployment pipelines, particularly Azure DevOps.
- Familiarity with enterprise monitoring platforms such as Azure Insights, Grafana, or Site24/7.
- Proficiency in scripting languages like PowerShell or Python.
- Proven experience in incident management and maintaining SLAs for critical production environments.
- Knowledge of Postgres databases.
Preferred Qualifications
- Certifications in cloud platforms (e.g., Microsoft Azure Administrator).
- Familiarity with ITSM tools (e.g., Zendesk, ServiceNow).
- Knowledge of compliance and security best practices in cloud environments.
Soft Skills
- Strong problem-solving and analytical abilities.
- Excellent communication and collaboration skills.
- Attention to detail and a proactive mindset.
- Innovative and forward-thinking approach to operational challenges.
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
Top Skills
What We Do
Zafin, the global leader in SaaS cloud-native product and pricing solutions, is a trusted partner to the world’s most customer-centric financial institutions. Zafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues.
The Zafin platform separates product and pricing from core processing to accelerate progressive modernization, enable digital transformation and deliver personalization at the relationship level.
A typical Zafin installation integrates easily with most back-end systems and customer-facing channels to increase product and pricing efficiency and agility, drive interest and non-interest income, and deliver a positive ROI—often in one year or less.
