Cloud Infrastructure Engineer III

Job Description
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities

• Apply technical expertise and problem-solving methodologies to provide support for multiple Cloud products and services within the firm
• Contribute to client self-service capabilities by collaborating with partner teams
• Troubleshoot complex priority incidents by strongly considering upstream/downstream data and systems or technical implications and advise on mitigation actions, while balancing the communication needs of each case
• Partner with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement
• Demonstrate a high aptitude for both learning and teaching as product teams are continually releasing new features and products
• Note: This role involves weekend on-call work and follows a global \"follow-the-sun\" model. The team provides 24/7 support through a distributed team across various time zones.
• Add to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science, Engineering, Mathematics, or other related discipline
• 3+ years of experience with cloud infrastructure and multiple cloud technologies with the ability to operate in public and private clouds (ex. AWS, Kubernetes)
• Deep knowledge of at least one specific cloud technology (ex. EKS, S3 ) and one programming/scripting language (ex. Java, Python, Unix Shell Scripting, PowerShell)
• Deep knowledge of one or more areas of infrastructure engineering such as networking, databases, storage, SDLC, integration, streaming, or IAM
• A drive to continue to develop technical and cross-functional knowledge
• Familiarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry
• Knowledge of incident, change, and problem management processes
• AWS certification(s)

Preferred qualifications, capabilities, and skills

• Significant programming background in any applicable language
• Kubernetes, Azure, GCP, or Terraform certifications

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.