Cloud Administrator

MCCi is a premier provider of intelligent business process automation solutions, and a trusted partner to over 1,600 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and GovBuilt software platforms, and as the world’s largest Laserfiche solution provider, we prioritize service. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve.

We are looking for a Cloud Administrator to join the team! This position is integral to the team managing daily operations and facilitating client migrations to MCCi’s Managed Cloud service, a fully managed hosting solution built on Microsoft Azure for our Laserfiche clients.

What you’ll do:

• Deploy and manage IaaS resources within Azure Government regions
• Identify, document and submit firewall requirements to network services management and review/validate of completed deployment
• Act as primary infrastructure subject matter expert to project teams engaged in the deployment and migration of existing client systems into MCCi’s Managed Cloud
• Resolve service requests from clients and internal personnel via corporate request/ticket management solution, phone, or conferencing, serving as a point of technical escalation for Managed Cloud related service incidents
• Manage system updates and patching, and remediation, as necessary
• Planning, execution and testing of backup, restoration and disaster recovery processes
• Ad hoc Active Directory administration
• Management of DNS zones, both internal and external
• Participate in on-call rotation for after-hours infrastructure support for site down/severely degraded service incidents
• Participate in after-hours system maintenance in support of client change requests
• Document client-specific deployment configuration into applicable knowledge management resources.

What you’ll need to be successful:

• Ideal candidate will possess multiple items listed below.
• Systems Management: hands-on experience in administering multi-server environments, managing distributed applications on Windows and SQL Server platforms.
• Networking: solid foundation in TCP/IP, with demonstrable ability to troubleshoot connectivity issues in diverse network implementations including layer 7 firewalls, S2SVPNs, split DNS, etc.
• Infrastructure Management: a working knowledge of common IaaS cloud infrastructure services, hands-on experience in using Infrastructure as Code (IaC) platforms for automating the deployment and configuration of Windows Server infrastructure.
• Laserfiche: previous experience managing/supporting Laserfiche or similar solutions within the Content Services/Enterprise Content Management/Document Management space.
• Business Process Automation (Workflow) or Robotic Process Automation: experience with one or more BPA or RPA solutions.

What you can expect from us:

We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.

WE ARE APPROACHABLE.

Want to talk to a member of management or leadership, walk up and say hi.

WE TRUST YOU.

We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.

WE EMBRACE TECHNOLOGY!

We love it, sell it, support it, use it, and need it.

WE DRESS COMFORTABLY.

We need you to work hard, not wear a tie.

WE ARE KIND.

Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.

WE ENJOY OUR TEAM.

Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.

WE VIRTUALIZE EVERYTHING.

We strive for 100% inclusion of our remote teammates.

MCCi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.