Client Transition Lead (Global Client Onboarding)

Company Description

Present in over 100 countries and employing nearly 80,000 professionals, Publicis Groupe is the third largest communications group in the world. Active across the entire value chain, Publicis Groupe offers its major clients a transversal, unified and fluid model allowing them access to all the Groupe’s tools and expertise around the world through the mantra "The Power of One"​.

Job Description

As a Transition Lead, you will be at the forefront of transforming how new client business is integrated into the Publicis ecosystem. This strategic and impactful role involves overseeing and managing medium to large-scale, complex transition programs that last 3-6 months. You will lead multiple project work streams, ensuring every aspect of the transition aligns with Publicis standards and meets client expectations.

Key Responsibilities

• Strategic Planning & Implementation: Spearhead the seamless transition of client businesses, ensuring flawless onboarding and integration.
• Leadership & Collaboration: Work closely with Client Leads and guide a team of local market champions and subject matter experts to achieve key milestones.
• Stakeholder Management: Serve as the principal contact for senior client stakeholders, regional teams, and internal Publicis collaborators, facilitating open communication and collaboration.
• Communication & Reporting: Develop and manage comprehensive communication strategies, including regular progress reports and engaging workshops.
• Risk Management: Conduct thorough risk assessments and manage issue resolution processes to maintain smooth transitions.
• Training & Technology Deployment: Ensure delivery of standardized training programs and seamless access to technology systems across the network.
• Priority Setting: Direct local market and agency teams in transitioning from incumbent partners, forming new teams, and rolling out innovative technologies.

Qualifications

• Substantial experience in a client account leadership, senior client project management or senior business development role.

• Demonstratable experience managing medium to large-scale, complex programs 

• Must have proven experience working in a complex, matrixed environments, managing multiple senior and regional stakeholders 

• Strong problem resolution skills 

• Expert understanding of project & program management processes within media and advertising. 

• Ability to interact, manage and influence key stakeholders including executive team members. 

• Maintains composure and effectiveness under pressure, exhibiting resilience and a calm demeanor while managing stress in high-stakes situations. 

• Pays meticulous attention to all aspects of a task, ensuring accuracy and completeness even when working quickly under tight deadlines. 

• Communicates clearly and effectively with team members, stakeholders, and clients, ensuring that everyone is informed and aligned despite the fast pace. 

Additional Information

In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. 

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

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