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Leidos and the National Security Sector currently have an opening for a Client Systems Specialist to work at Joint-Base Langley Eustis in Hampton, VA. This is an exciting opportunity to use your experience to help the 363rd Intelligence, Surveillance, and Reconnaissance Wing (ISRW) and Air Combat Command Intelligence, Surveillance, and Reconnaissance Major Command.
As a Client Systems Specialist you will perform Tier-1 support to the Executive Staff, assist help desk support with troubleshooting of customer IT systems. Additionally, the Client Systems Specialist will work with a dynamic team that executes, enables, and protects operations within an enterprise network architecture. The organization supports over 500 customers with requirements that involve desktop hardware and application support, networking, telecommunications, and data center operations. Will provide first-level contact with customers, to include senior leadership personnel and convey resolutions to issues, track and route trouble tickets, and perform additional client-level IT support.
Primary Responsibilities
- Performs Tier-1 support to the Executive Staff
- Assist help desk support with troubleshooting of customer IT systems.
- Support a dynamic team that executes, enables, and protects operations within an enterprise network architecture.
- Assist the Org w/ over 500 customers’ requirements that involve desktop hardware, cyber security, application support, networking, telecommunications, and data center operations.
- Will provide first-level contact with customers, to include senior leadership personnel and convey resolutions to issues.
- Track and route trouble tickets and perform additional client-level IT support.
- Installs, maintains, and trouble-shoot cyber equipment.
- Maintains IT systems database and records.
Basic Qualifications
- Bachelor's Degree and 4-8 years of experience. Additional experience may be considered in lieu of a degree.
- Be well organized, detail oriented, and have the ability to multitask and communicate clearly with team members and customers.
- Strong troubleshooting and problem-solving skills with solid knowledge of industry security standards and vulnerability scanning techniques.
- Perform frequent lifting and moving of IT equipment weighing up to 25 pounds.
- Be able to perform duties in confined environments.
Preferred Qualifications:
- Bachelor’s degree in computer science, computer engineering, information management, or equivalent IT degree.
- IT customer support experience in an enterprise environment.
- Respond quickly to rapid changes in customer requirements and accepts new challenges.
- Flexibility to learn new products and teach users how to use technical solutions.
- AF Intel experience.
Original Posting Date:2025-01-22
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
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