Client Support Manager - Entry Level

Posted 5 Days Ago
Be an Early Applicant
Washington, DC
Entry level
Marketing Tech
The Role
As a Client Support Manager, you'll attract potential customers, handle inquiries and complaints, recommend products, prepare service reports, and maintain product knowledge. Ensure excellent customer service while functioning collaboratively and independently.
Summary Generated by Built In

Aurora Ripple Enterprises is a growing, privately owned Sales and Marketing company in the area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution-oriented individual to join our client services team! This is seasonal to a possible full-time position.

If you are a team player and sports enthusiast this is the place for you- we thrive off of competition and the growth of our team members. Ultimately, we are looking for a friendly and driven individual that likes to venture out of their comfort zone and talk with our clients about our many products and services.

Responsibilities: 

  • Attracts potential customers by answering product and service questions
  • Handling customer order related questions, inquiries, and complaints
  • Recommends products that will meet customers’ needs
  • Prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed
  • Maintaining current knowledge of products offered
  • Perform all other related duties as assigned

Requirements:

  • Positive attitude and excellent communication skills
  • Knowledge of principles and processes for providing excellent customer service.
  • Product knowledge, Quality Focus, Problem Solving, Resolving Conflict, Multi-tasking
  • High school diploma or equivalent
  • Support company values and standards of integrity
  • Excellent verbal and interpersonal skills with a high degree of professionalism
  • Must be able to function as part of a team as well as independently
The Company
HQ: Hyattsville, MD
13 Employees
On-site Workplace

What We Do

Aurora Ripple Enterprises provides high impact personalized marketing consultations that drive major market share for industry leaders in telecom, satellite TV, energy solutions, home remodeling and smart home technologies. Our aggressive sales team is the best in the industry and focuses on winning every day. Our in-person marketing campaigns drive unmatched levels of customer acquisition and revenue growth. We are the trusted partner of major brands across multiple industries, including AT&T, DirecTV and Inspire Energy.

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