JOB RESPONSIBILITIES:
- 80% Provide reactive level I and II technology support to the FactSet users via phone, email, and remote assistance.
- Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration
- 10% Provide proactive technology support to the FactSet users via phone, email, and remote assistance.
- Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration
- 10% Monitor team mailboxes for client issues and client emails that have bounced back Resolve client issues and notify the account team of client emails that have bounced back.
- Work on roster in our 24*6 schedule.
JOB REQUIREMENTS:
- Bachelor's Degree
- Experience in networking, computer engineering, and application troubleshooting.
- Fluent in English. Capable to articulate the problem to internal escalation point and explain the solution on a complex issue.
- Strong analytical and problem-solving skills.
- Excellent time and task management abilities; Self-motivated with good discipline.
- To read and interpret technical documentation and to create document for the fellow team member.
- Excellent problem solving, planning, organizational skills.
- Hands-on experience with FIX protocol, EMS/OMS and other financial software is highly preferred.
What makes it interesting?
- Exposure to a broad range of cutting-edge technologies like FIX Protocol, OMS/EMS, JAVA, Oracle DB, Various server OS Platforms (Windows, Linux, Solaris etc), Scripting (shell, batch, PowerShell etc), VMware, Citrix, Networking skills
- Ability to make a meaningful contribution to a tight knit team.
- Freedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clients.
- Direct working relationships with the some of the most influential buyside institutions on the planet.
- Working alongside individuals who are true leaders in the field.
Top Skills
What We Do
FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions.
For 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 60 offices in 23 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year.
As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients and to each other.
