Client Success Partner

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Client Success Partner is a proactive problem solver, providing support in post-sale activities, including implementation, account setup, onboarding, billing, reporting, and ongoing client relationship management to ensure long term success and satisfaction. 

The Client Success Partner will work a hybrid schedule, with in-office days on Tuesday, Wednesday and Thursday at our Louisville, Kentucky location. Remote work is permitted on Mondays and Fridays.

What you will do:

• Scale Customer Engagement of Sales Team

• Maximize Sales resources’ selling time by taking on back-office tasks

• Connect with and coordinate internal resources to streamline contract-to-boarding processes

• Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.

• Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.

• Maintain tools to support the Sales teams

• Generate Client reporting and Client dashboards

• Coordinate with Customer Success Managers to support Customer training

• Analyze sales performance records, interpret results

What experience you need:

• Bachelor's degree or equivalent experience

•  2+ years of experience in operations and retention support, with a focus on maintaining and enhancing customer relationships

What could set you apart:

• Masters or advanced degree preferred

• Tech or software, platform skills

• Intellectually curious and insights driven

• Delivers results and plays to win

• Drives excellent execution

• Has a sense of urgency, agility, and grit

• Leads with integrity, and be personally accountable

• Exceeds customers’ expectations every day

• Works together as one aligned global team (#OneEquifax)

• Takes initiative to develop yourself and help others grow

• Values diversity of experience and thought

#LI-Hybrid

#LI-TE1

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-KY-Louisville

Function:

Function - Sales Support

Schedule:

Full time