Client Success Manager

Reposted 3 Days Ago
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Toronto, ON
Junior
Software
The Role
As a Client Success Manager, you will track client job postings, connect talent, drive conversions through outreach, and address talent gaps.
Summary Generated by Built In

Who We Are And What We Do:

Contra is revolutionizing the world of work. Contra provides companies with an industry-leading, all-in-one platform to manage and scale their flexible workforce.

In a world where work is becoming more flexible and project based, Contra is leading the way in making the world’s platform for project-based and flexible work. Our platform offers all the necessary tools for hiring, onboarding, managing, and paying flexible talent. Contra has raised over $44M from top VC’s including NEA, Unusual Ventures and Cowboy Ventures.

Why Join Contra's Journey?

Contra isn’t just another HR tool. Contra is building a new type of platform for the future of work. As both people and companies look to adopt more flexible working styles and talent strategies, we are leading the way, with a network of over 1M freelancers and 35k clients who depend on Contra to work together and collaborate, 100% commission-free.

About You:

  • You have a natural talent for building connections and fostering meaningful conversations.
  • Data-driven and goal-oriented, you leverage insights to drive progress and achieve results.
  • Quick to learn and highly adaptable, you thrive in dynamic environments.
  • Your curiosity compels you to seek a deep understanding of every situation, ensuring you gather all relevant information.
  • Proactive and solutions-focused, you consistently find ways to enhance efficiency and effectiveness for yourself and your team.
  • Motivated by a commitment to excellence, you embrace a winning mindset and strive to exceed expectations.

Responsibilities:

  • Monitor and track client job postings on the Contra platform, ensuring seamless talent connections.
  • Take ownership of matching top talent to relevant opportunities, optimizing success rates.
  • Engage clients through a multi-channel outreach strategy (email, calls, LinkedIn, etc.) to drive job conversions into paid projects.
  • Identify and capitalize on expansion opportunities, encouraging clients to post more jobs and hire through Contra.
  • Proactively address talent gaps by running targeted campaigns to attract high-quality freelance professionals.
  • Establish yourself as a trusted industry expert and thought leader, fostering credibility and engagement.

Requirements:

  • 2+ years of experience in creative recruitment or talent acquisition, ideally in an agency or startup setting.
  • Sales-minded approach—viewing job postings as a funnel and strategically driving conversions into paid projects.
  • Proficiency with tools like HubSpot, FigJam, and Notion.
  • Strong relationship-building skills, with the ability to connect with the creative community and clients across diverse industries.
  • Passion for fast-paced startup environments, thriving in dynamic and evolving landscapes.
  • A proactive, results-driven mindset with a hunter mentality and a strong desire to learn.
  • Based in Toronto, Canada.

Total Comp:

  • Salary
    • Base: starting at $60,000-$70,000 CAD/yr
    • Additional Compensation: Commission based on jobs converting to paid projects on Contra
  • Health + dental benefits
  • Monthly transit/gym reimbursement
  • We will provide you with a laptop on your start date

Interview Process

  1. Intro Call with Recruiting Team (15-20 minutes)
  2. Interview with Hiring Manager (60 minutes)
  3. Paid Case study + Presentation case study (60 minutes)

Note: Contra communicates with applicants through @contra.com domains only. We never ask for money from potential employees. For the latest job postings, visit Contra Careers.

Top Skills

Figjam
Hubspot
Notion
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The Company
HQ: San Francisco, CA
267 Employees
On-site Workplace
Year Founded: 2019

What We Do

Contra allows anyone to work for themselves and gives clients the ability to hire the best freelance talent

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