Client Success Manager

Position Overview:

Do you love tech 💻, but have a passion for people too 🥰? As a Client Success Manager with accesso Horizon, you will oversee all tasks and communication related to existing and prospective clients of VGS. You will also be responsible for participating in the collection of clients and prospects requirements, proposing solutions and acting as the interface between the market and the internal Product Manager/R&D. With an expansive feature set, globalized functionality and robust scaling capabilities, accesso Horizon supports attractions in all aspects of selling, distribution and the redemption of tickets in one unified platform. We're looking for people who are patient, team players 🤝, and love helping others. 

At this time, we are not at quota and unable to hire foreigners. Singaporeans and Permanent Residents of Singapore are encouraged to apply.

Location: This role is 100% onsite and will work out of our Singapore office with occasional work at client sites.

Reports to: Head of Operations, Asia

Travel ✈️ Requirement: 25% to Client Locations 

• Testing and Troubleshooting of all applications released by the development team, ensuring quality testing for release to clients 
• Assisting R&D in improving and enhancing applications 
• Documenting all bugs with replication steps for R&D team 
• Assist in writing documentation such as Manuals and Release Notes for clients and/or projects. This includes but is not limited to configuration and system requirements, lists, and maintenance for both internal and external projects 
• Assist in writing project reports 
• Working closely with Project/Sales team on preparing documents for project proposals 
• In charge of documenting any requests and/or enhancements requested by clients, for feasibility analysis studies by R&D team 
• Provide system software support to client, which includes configuration of the application, whether off site or on site 
• Work closely with client on the best usage practice of VGS applications 
• Provide business and system support/advice for both internal and external clients 
• Providing training on VGS applications both off-site and on-site for clients 
• Assisting the Project Manager on maintaining and upholding the project schedule 
• Assist in performing system demonstrations with Sales Team when needed 
• Assist Sales team in working with Prospective clients, including conducting meetings and chats to better understand client requirements and provide solutions and best practices
• Support Sales team in preparing RFPs and RFP-related tasks for prospective clients 

What you Bring to the Role: 

• Previous account management experience for a highly transactional SaaS or custom software company supporting enterprise-level clients.   
• Strong verbal and written communication skills with the ability to communicate effectively to a variety of audiences.  
• Outstanding general computer skills including the Microsoft suite of products and Outlook are required.   
• Experience with web-based technology including database structures and SQL.   
• The ability to work well within a team environment is essential.  
• Exceptional organizational skills and the ability to prioritize tasks.  
• Ability to facilitate daily responsibilities with little to no direction.  

⭐️Bonus points if you have:  

• Bachelor’s degree in business, Technology or a related field is a distinct advantage. 
• Previous eCommerce, ticketing, or guest-facing service industry experience  

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.