Client Success Manager (m/f/x) - Italian speaking

Company Description

Scalable Capital is a leading digital investment platform in Europe. The company empowers everyone to shape their financial future. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs and other exchange-traded products and set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios and is also adopted as a white-label solution by renowned B2B partners. With the European Investor Exchange (EIX) Scalable Capital offers a stock exchange for retail investors in Europe. Over 20 billion euro is held on the platform by more than one million clients.

Scalable Capital was founded in 2014 and employs more than 500 people at its offices in Munich, Berlin, Vienna, and London. Together with the founding and management team around Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.
Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.
Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

To strengthen our Client Success team, we are looking for qualified employees who can support our customers as competent contacts on all topics related to capital markets. Because "digital" does not mean "far away".

Job Description

• You are a reliable contact person both for existing customers and for those interested in our services in Italy
• You answer inquiries from our customers by email and chat
• You work closely with other departments to find quick solutions for more complex questions
• You are responsible for customer satisfaction and customer retention
• You continuously expand your financial knowledge through internal training as well as through self-interest
• You use the feedback of our customers and identify potential for improvement of our product as well as internal processes
• You will work closely with Product, Capital Markets, and Operations

Qualifications

• You have an affinity for capital market products and digital solutions
• You are experienced in supporting customers via phone, E-mail, chat, and/or in person
• You have a genuine passion for customer service and ownership of the customer experience, including comprehensive issue resolution
• You can work independently in a dynamic, constantly changing environment.
• You hold a Bachelor's or Master's degree in Business Administration or Economics; or a professional background in banking is preferred but not required
• You are fluent in Italian and English (Spanish is a plus)

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Enjoy an office in a great location in the middle of Munich
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget 
• Learn and experience German culture first hand by joining our free German language classes
• (International) relocation support
• Flexible vacation policy and the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker