Client Success Manager

Nift is disrupting performance marketing, delivering millions of new customers to brands every month. We’re actively looking for a Client Success Manager to join our Core Performance Marketing Team. 

Our mission is to reshape how people discover and try new brands by introducing them to new products and services through thoughtful "thank-you" gifts. Our customer-first approach ensures businesses acquire new customers efficiently while making customers feel valued and rewarded. We are a data-driven, cash-flow-positive company that has experienced 1,111% growth over the last three years. Now, we’re scaling to become one of the largest sources for new customer acquisition worldwide. Backed by investors who supported Fitbit, Warby Parker, and Twitter, we are poised for exponential growth and ready to demonstrate impact on a global scale. Read more about our growth here and here. 

As a Client Success Manager, you will be responsible for managing and optimizing client campaigns, ensuring they achieve their performance goals while maximizing efficiency and budget utilization. You will build and maintain strong client relationships, provide strategic insights, and identify opportunities for growth through upselling and cross-selling. Your role will involve analyzing campaign data, crafting compelling performance narratives, and collaborating with cross-functional teams to enhance client success. With a deep understanding of digital advertising models such as PPC, CPA, CPC, and LTV, and a proactive approach to problem-solving, you will drive client satisfaction, retention, and business growth.

What you will do: 

• Onboarding & Campaign Setup: Lead onboarding calls, traffic creative assets, and set up new campaigns through Nift’s managed service platform for eCommerce brands
• Campaign Management & Optimization: Proactively manage, monitor, and optimize client campaigns to drive performance, efficiency, and budget utilization
• Client Relationship Management: Set and manage expectations with clients while fostering strong, long-term partnerships
• Performance Analysis & Reporting: Collect, analyze, and present data to both internal and external stakeholders, ensuring performance insights are communicated effectively.
• Strategic Insights & Consultation: Gain a deep understanding of each client’s business goals, industry landscape, and challenges. Leverage insights and data to craft compelling narratives and actionable campaign recommendations
• Growth & Upselling: Identify and execute opportunities for upselling and cross-selling additional services or products, crafting persuasive proposals that enhance client results and experience
• Cross-Functional Collaboration: Work closely with internal teams to identify and resolve product, policy, or process challenges that impact campaign performance
• Market & Industry Research: Stay informed about industry trends, competitor strategies, and market shifts to provide clients with valuable insights and recommendations
• Customer Success & Retention: Drive high levels of customer satisfaction and retention by delivering exceptional service, addressing issues promptly, and ensuring clients achieve their goals

What you need:

• A bachelor’s degree in business, marketing, or a related field is preferred
• Experience:
• Minimum 3 years of account management and/or client success experience, with digital advertising
• Prior experience managing relationships with eCommerce brands, nurturing and scaling accounts
• Expertise in PPC, CPA, CPC, and LTV models, supporting performance marketers with data-driven insights
• Proven ability to scale and grow client budgets while maintaining strong ROI
• Data & Analytical Skills:
• Strong ability to analyze and interpret client data to craft compelling performance stories
• Advanced spreadsheet proficiency (pivot tables, formulas, data extraction, and reporting)
• Soft Skills & Mindset:
• Brings a sense of urgency and ability to manage a high volume of business in a fast-paced environment
• Excellent communication skills, attention to detail, and ability to build trust with cross-functional teams and manage stakeholder escalations effectively.
• Adaptability to frequent platform launches and improvements; eager to test new strategies and provide feedback.
• Self-motivated with a strong work ethic, grit, integrity, and a can-do attitude.

What you get: 

• Competitive compensation, comprehensive benefits (401K, Medical/Dental/Vision), and we offer all full-time employees the potential to hold company equity
• Flexible remote work
• Unlimited Responsible PTO
• Great opportunity to join a growing, cash-flow-positive company while having a direct impact on Nift's revenue, growth, scale, and future success