Client Success Internship

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position: Client Success Intern

Reporting To: Director, Client Success

Dates: June 2, 2025 - August 15, 2025, with the expectation that this role will work 40 hrs per week over the summer

Location: Chapel Hill, NC

Compensation: $20 per hour

Position Summary:

As a Client Success Intern you will have the opportunity to gain hands-on experience in a fast-paced digital health startup environment. You will be closely mentored by the Client Success team and will be involved in meaningful projects that directly impact the company's operations and customer satisfaction.

Key Responsibilities:

• Collaborate with the Client Success team and other stakeholders to ensure smooth operations and successful project implementations
• Assist in managing client relationships, including routine follow-ups and report preparation
• Analyze platform engagement data to support client facing recommendations to drive member and business impact
• Update internal client materials to ensure alignment across teams 
• Assist in developing and producing a Client Success Newsletter 
• Conduct a detailed competitor analysis with a focus on their customer success strategies to provide insights and recommendations for our team
• Participate in the creation of a Client Success Playbook and update training materials
• Support the optimization of our CRM system and contribute to the development of a performance metrics dashboard
• Collect and analyze customer feedback to inform improvements in our products/services

Preferred Qualifications

• Current enrollment in a relevant Bachelor’s or Master’s degree program, such as Business, Marketing, or Health Information Management
• Research and analytical skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and projects efficiently
• Detail-oriented and highly organized
• Knowledge of CRM systems is a plus
• Passionate about customer success and delivering a great customer experience

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.