Client Success Executive - Renewals

Job Category:

Customer Support/Operations

Pay Grade Range:

£18,360.00 - £42,840.00

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Job Summary: 

Are you ready to elevate your career with a dynamic and supportive team? Altus Group has an exciting opportunity for a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, will provide a professional and effective service, supporting business clients throughout the contract renewal stage. You will gather information, ensuring that we have a full knowledge of the client and their property, allowing Altus to deliver great outcomes and maximise client savings and revenue earned during the lifetime of their contract. As a Client Success Executive - Renewals you will build and maintain trusted relationships and manage client expectations.

Innovative Environment: Be part of a forward-thinking company that values your input and creativity.

Career Growth: Partner with experienced managers and team leaders to develop a personalized career and personal development plan.

Supportive Team: Work within a shared service environment where collaboration and mutual support are key.

Key Responsibilities:

• Client Engagement: Proactively manage a campaign of commercial clients and renewal results within defined accounts. Act as a trusted advisor throughout the entire contract renewal lifecycle. Gather essential information and documentation from small to medium-sized business clients to enable Altus Group to maximize their clients’ savings opportunities.
• Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
• Relationship Building: Build rapport with clients to identify opportunities to renew our current client contracts and cross-sell other Altus Group services, where appropriate.
• Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
• Opportunity Identification: Seek renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.

Key Qualifications:

• Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
• Customer Focused: With at least 12 months of telephone-based customer service experience, you understand the importance of excellent client service.
• Experience: Ideally you will have previous experience in a telephone-based renewals or retentions role, with experience of cross selling and up selling. 
• Relationship Building: Your ability to engage in conversation and earn trust is second to none.
• Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
• Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.
• Tech Savvy: Comfortable with MS Office and quick to learn new tools.

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health. 
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at [email protected] or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.