Client Solutions Manager

Thank you for considering Progyny!

Progyny is looking for a motivated Client Solutions Manager to support internal and external stakeholders throughout our benefit implementation process.

The Client Solutions Manager will be responsible for facilitating smooth client implementations that exceed our clients’ expectations. We are looking for a natural leader who is smart, innovative, and task[1]oriented. This individual will play a key role in managing and guiding current clients through the implementation process to ensure a successful and efficient operational setup of Progyny's services. The ideal candidate will have experience with navigating complex benefits programs and managing client relationships.

(This is not a software implementations role)

What you’ll do…

The Client Solutions Manager is responsible for driving smooth existing client implementations, plan year roll over activities and off-peak projects. Responsibilities include:

• Facilitating and maintain relationships with internal and external partners, including:

  • Managing integrations with client-specific partners (carriers and vendors) that support a collaborative partnership and positive continuous client and member experience

• Project manage effectively by using advanced problem solving and critical thinking skills

• Ensure elevated level of client, consultant, and internal and external partner satisfaction by maintaining an elevated level of communication including:

  • Identifying, communicating, and mitigating risks to projects and client implementations

  • Communicating organizational processes both internally and externally (within the team, across departments, with external parties)

• Support internal and external resource training and readiness prior to go live

• Complete and update implementation project plans and benefit grid in CRM system

About you...

• Minimum four years’ experience in a similar role with proven track record of success

• Experience working in a healthcare / benefit environment preferred

• Bachelor's degree required, PMP Certification or similar certifications are a plus

• Demonstrated implementation management skills including: leadership, communication, customer management, project management

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group  

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support  

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match 

• Access to on-demand legal and financial advice   

• Company social events  

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $82,000 - $92,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected]. 

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