Client Solutions Manager

Company Description

About Publicis Groupe

Publicis Groupe, known for its world-renowned creativity, best in class technology, digital and consulting expertise, is the world’s third largest communications group in the world. With more than 80,000 people in over 100 countries, the Groupe has four Solution hubs: Creative with Publicis Communications, Media with Publicis Media, Digital business transformation with Publicis Sapient, and Health & Wellbeing with Publicis Health.

Since 2014 and the acquisition of Sapient, Publicis Groupe has undergone a profound transformation by scaling a new model connecting data, creativity and technology. We have continued on that journey with the 2019 acquisition of Epsilon to further scale our data led offering and provide true momentum to our clients own transformation.

This model, with a country led approach, is called the “Power of One” and gathers all the capabilities of the Groupe under one roof, putting clients at the core of the organisation.

It breaks down the silos between Publicis Communications, Publicis Media, Publicis Sapient, and Publicis Health making them work seamlessly and efficiently to help clients transform marketing and business at scale.

Never has our vision and drive for Power of One been as demonstrable as in the role of the Global and Regional Client lead. The Publicis Groupe is a brand led organisation powered by data driven global Practices and has our clients at the absolute core of our business. The role of a RCL is essential for driving growth, for understanding and leading our clients own transformation through delivering the true scale our agencies capabilities. A RCL sets the vision, builds a culture of collaboration and curates a team of experts from our whole Groupe to deliver on that promise. They are true leaders with responsibility for revenue, profitability and leading the relationship with our clients. We could not be more committed to delivering excellence and we articulate our approach to that as the following;

Clients Come First; The entire Publicis Groupe transformation was designed to put clients at the center of all we do. Their needs and objectives drive the solutions we provide in order to help them win and grow.

We are Seamless; We have created the powerful role of the Regional Client Leader. One person who acts as one point of access and one point of accountability to tap an 80,000-deep pool of talent - free from silos, legacy, and convention.

We are Frictionless; We have unified P&Ls and removed all operational barriers that enable true collaboration.

We are Modular; The core benefit of our new organization is not only in the depth and range of capability but, more importantly, in our ability to configure situationally; the ability to configure around individual client needs and an open architecture to plug & play world class partners when needed. Modularity is critical as it enables a future proof way for this organization support innovation now and keep pace the changes that show no sign of stopping.

We are United; By fusing together our creative, intelligence, and technology expertise, we are able to provide clients with transformative ideas and consumer experiences, unlike any other agency or holding company in the marketplace.

Job Description

Client Solutions Manager

Digitas is a highly caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.

Are you ready to be part of a Regional digital acceleration team consisting of functional experts across pillars of website, media, CRM, partnerships, data and technology focusing on solving client challenges & delivering business impact.

Right now, we’re looking for a talented Client Solutions Manager to lead the charge. Up for it? Read on.

What you’ll do:  

As a Client Solutions Manager, you’ll spearhead building of cross-funnel digital marketing strategies & solutions across multiple brands.

Day-to-day, your role includes:

• Leading the conceptualization and design of holistic digital strategies & solutions tailored to meet customer requirements or address specific business challenges.
• Collaborating with the functional experts to strategize & build e2e holistic solutions to meet client objectives leveraging data & insights.
• Co-owning new business pitches with the Business Director.
• Working with data lead to understand data landscape of clients and then build data acquisition strategies & solutions across the various touchpoints.
• Working with CRM lead to then understand the data and build customer segments based on the gathered brand knowledge and support in building strategies to activate the consumer data on relevant touchpoints (Email, SMS, Instant Messaging, Media platforms).
• Collaborating with Tech lead to integrate data & CRM strategies to build a robust solution delivering personalized consumer experiences.
• Building consumer experience blueprints across digital touchpoints identifying right brand value exchanges to solve consumer needs.
• Developing strategic framework to build loyalty & retention programs.
• Interacting with clients to gather insights on their brand and business objectives and hence build strategic solutions tailored to it.
• Staying ahead of market trends and competitive movements through regular research and monitoring activities.

Qualifications

We’re looking for strong, impactful work experience, which typically includes:

• Minimum of 5-7 years of relevant experience in digital marketing.
• Strong acumen of building data-driven digital strategies & solutions following an analytical structured approach
• Must have built digital CRM campaigns for clients across industries, FMCG is a plus.
• Robust knowledge on first party data (owned & anonymous) & its use in current era of hyper-personalization.
• Good understanding of AdTech & MarTech tools.
• Know-how of digital media & ecommerce is a plus.
• Client servicing experience is a plus.
• Strong communication and presentation skills is a must.
• Good listener, earnest learner, storyteller, agile mindset, proactive and dynamic team player who enjoys solving challenges.

About Digitas

Digitas is The Connected Marketing Agency, committed to helping brands better connect with people through Truth. Connection. Wonder. With diverse expertise in data, strategy, creative, media, and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. Curious and fully transparent, we are always examining real human behavior to create authentic connections—between brands and consumers, clients and partners, and ideas and outcomes.

Additional Information

Our employee benefits package comprises the following:

👉 Generous leave entitlements, including birthday leave, rest day and family care leave.

👉 Office closure for World Mental Health Day 10th October.

👉 Additional Company closure for all 4 major festive Celebrations

👉 Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.

👉 Life and personal accident insurance and group hospitalization and surgery.

👉 A hybrid working schedule and with Friday disconnects.

👉 Rest Relax & Recharge - office closure last week of December every year.

👉 Phone Allowance