We are looking to fill an immediate need for a Client Services Associate to join our dynamic team. This position favors individuals who have exceptional people skills and a passion for customer service. No prior experience is required, we provide you with ongoing training to keep you up to date with the latest trends & give you the best opportunity to grow your career!
As a Client Services Associate, your role will be vital in creating and sustaining positive relationships with our clients while delivering extraordinary customer service. This role offers a hands-on approach that specializes in customized consumer interactions to drive our client base and overall satisfaction!
Responsibilities of the Client Services Associate:
- Deliver exceptional customer service by assessing customer needs with a professional and positive attitude
- Build and maintain client accounts by fostering lasting relationships through direct engagements
- Reviewing customer interactions with management and contributing to any feedback for improving customer service experiences
- Stay knowledgeable about all products and services to confidently address client questions
- Participate in cross-departmental training to shine as a Client Services Associate and reveal serious advancement opportunities
What We Offer as a Client Services Associate:
- Extensive and ongoing one-on-one training designed for Client Services Associates
- Opportunities for community and charity involvement
- Flexible scheduling for a balanced life between work & life
- Educational & informative meetings with senior team members to enhance your customer service skills
- Transparent career paths based on performance
Qualifications of a Client Services Associate:
- High school diploma or experience relevant to a Client Services Associate role
- A positive attitude and the ability to adapt to work with diverse people and teams
- Strong teamwork skills and a commitment to helping clients succeed
- Background in retail, restaurant, sales, or related fields is a plus
- A drive for leadership and a willingness to grow within the company
If you’re ready to start a rewarding career as a Client Services Associate and have a passion for customer service, we are here for you! Apply today and take the first step in an exciting journey of growth and opportunity!
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What We Do
Highland Management Group has earned a name as a valued partner to our clients by forming an elite group of experts who share a passion for achieving great things. We are happy to work with the most qualified marketing experts who, with their creativity, helps us shine in the industry. We have appreciated and sustained productive talent and then utilized that talent to achieve marketing results for clients.
At Highland Management Group, we believe passionate people deliver better. We don’t merely demonstrate how to do a job; we develop our new associates into business professionals.
We take continued growth and development seriously; these aspects are non-negotiable for the organization and our team. It is only natural then that we invest generously in the development of our team. Once onboard, we pair each new associate with a seasoned mentor who takes on the responsibility of transforming said associate into a successful manager. Our continued focus is on providing our team with the best learning tools and fueling the organization’s expansion plans and goals of opening new offices in newer markets. We implement a one-on-one approach with our trainees to capitalize on their individual strengths and pave the way for the all-around personal development of our associates.
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