Client Services Account Support Specialist

Job Description:

Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets.

We believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and culture.  Learn more at https://www.toppanmerrill.com/careers/.

About the Opportunity:

Toppan Merrill has an exciting opportunity for a Client Services Account Support Specialist to join our Ohio or Minnesota team.   You will address order, item and service inquiries.  Resolving issues, including trouble shooting and testing as well insuring a seamless customer experience.

Job Responsibilities:

• Serve as the main point of contact for clients, responding to inquiries via phone and email.
• Standard item administration of client product set up within Toppan Merrill's system allowing clients the ability to order through electronic delivery, manufacturing, mailing and/or fulfillment.
• Inventory Management; daily administration of inventory usage for print replenishment to ensure materials are available for order placement.
• Order Management; on-going support for order changes, updates and ensuring that orders are processed accurately and efficiently.
• System/workflow monitoring based on client/account requirements.
• Issue resolution; to include troubleshooting/testing, both technical and production related.
• Participate in project implementation and system enhancements/changes, which will include testing of workflow/system functionality and output.
• Participate in scheduled client meetings.
• Conduct day to day fulfillment administration tasks as assigned for client deliverables.

About You:

• High School Diploma
• 1+ year of experience in Client Support, Customer Service or related position
• Proficient in the Microsoft Office Suite
• Technical aptitude, Systems thinking  
• Comfort interacting with internal and external customers via written and verbal communication.

We understand that your skills deserve recognition. That's why we offer a competitive pay scale ranging from $20-$25 an hour, based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Toppan Merrill strives to provide our employees and loved ones with competitive benefits including:

• Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
• 401(k) with company match with full vesting from date of hire
• Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
• Paid parental leave
• Paid community involvement/volunteer days
• Wellness Resources and Employee Assistance Programming

Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.