Client Services Account Manager

The Account Manager serves as the primary point of contact for market participants; Communicates with market participants to timely resolve questions and issues regarding ERCOT grid operations and market operations; Facilitates discussions between market participants and ERCOT subject matter experts or between ERCOT departments when needed to resolve an issue; Educates market participants on ERCOT market rules, processes, and procedures. 

JOB DUTIES

• Demonstrates leadership in collaborative problem solving by facilitating resolution of market participants’ day-to-day ERCOT markets and grid operations issues
• Assists market participants in meeting registration and qualification requirements
• Provides guidance and advice to market participants regarding ERCOT market rules, processes and procedures while maintaining strict confidentiality
• Establishes, grows, and maintains positive business relationships between ERCOT and assigned market participants
• Supports and encourages team members to achieve a high standard in professionalism, client interaction and personal development
• Assists with projects and process improvements, as necessary, to resolve market participants’ business issues and/or to improve ERCOT’s internal functions
• Assists in the creation and maintenance of documentation, procedures, and training materials for Client Services personnel
• Identifies opportunities and contributes to the design and delivery of market education training to market participants
• Develops and shares expertise in ERCOT markets and grid operations
• Coordinates stakeholder processes to support ERCOT and market participants
• Maintains and expands knowledge of ERCOT market protocols, ERCOT’s operations and business functions as an effective liaison between ERCOT and market participants on a wide range of subjects across most of ERCOT’s functions
• Applies ERCOT protocols and business procedures consistently with all market participants under strict confidentiality
• Guides communication between market participants and various ERCOT departments and promotes effective interdepartmental working relationships and assists in developing mutual team goals

REQUIRED EXPERIENCE:

• Level 2 - Requires minimum 2 years job related work experience in excess of degree requirements
• Requires minimum 2 years' experience in the electric utility industry and advanced understanding of the competitive electric markets and operation of an interconnected transmission and distribution system
• Sr. Level - Requires minimum 5 years job related work experience in excess of degree requirements
• Requires minimum 5 years of experience in the electric utility industry and advanced understanding of competitive electric markets and operation of an interconnected transmission and distribution system

Salary and level will be based on overall experience as determined by ERCOT.

PREFERRED EXPERIENCE:

• Knowledge of electric grid operations.
• Experience and knowledge in wholesale and retail electricity markets.
• Understanding of financial settlement of electricity markets.
• Client Services and/or account management experience in the power industry.
• Experience with Microsoft Products (Word, Excel, SharePoint, and Outlook)

EDUCATION

• Bachelor's Degree: Business, Accounting, Computer Science, Engineering, or related field (Required)
• A combination of education and experience that provides equivalent knowledge to a major in such fields is required

WORK LOCATION – Taylor, TX:

• Employees will be required to be on-site in Taylor, TX at minimum 2 days per week, or more, as needed based on the business needs as determined by management.
• On-site schedules are flexible or may be rotated based on business needs as determined by the Manager.
• Remote work is required to be performed from your Texas residence.  
• Employees may opt to work on-site more than required or 100% of the time.

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities.  It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned.  This job description is not intended to create a contract of employment with ERCOT.  Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-Hybrid , #LI-JM1

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range:

$75,273 - $127,931