Client Services Account Manager - Payments - Analyst

Job Description
At JPMorgan Chase, we offer you the opportunity to grow your career in a dynamic and supportive environment. Join our team and be part of a global leader in financial services, where your skills and contributions are valued.
As a Client Services Account Manager Analyst in the Solution Center Function, you will play a crucial role in delivering top-notch service to our Treasury Services clients. You will be part of a team that values collaboration, excellence, and client satisfaction, ensuring that our clients' needs are met with precision and care.
Our Payment Solution Center is dedicated to providing best-in-class service to corporate and financial institution clients. You will have the opportunity to work with a diverse team, handling inquiries and providing solutions that enhance client relationships and operational efficiency.
Job Responsibilities:

• Provide prompt and value-added inquiry services for Treasury Services clients.
• Handle day-to-day client inquiries and requests related to accounts and transactions.
• Take ownership of pending cases, providing proactive updates to clients.
• Ensure compliance with risk guidelines while meeting client needs.
• Identify and escalate issues in a timely manner.
• Coordinate and follow up with internal partners.
• Gather and compile information such as interest setup/rates and account statements.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree with two years of experience in customer service, call center, or front office roles.
• Proficiency in English and Mandarin.
• Experience in cash management roles, with knowledge of SWIFT, RTGS, and GIRO.
• Excellent verbal and written communication skills.
• Ability to provide quality services in a high-volume environment.
• Detail-oriented with strong follow-through skills.
• Ability to work independently and as part of a team.

Preferred Qualifications, Capabilities, and Skills:

• Previous experience with multinational corporates and financial institutions.
• Familiarity with cash management products such as Time Deposit, FX, and Sweeping.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.