We are looking for a motivated and enthusiastic Client Service Representative to join our dynamic team! This entry-level position is ideal for individuals eager to start their career in customer service and develop valuable skills in client relations. As a Client Service Representative, you will play a vital role in ensuring client satisfaction and supporting our business goals.
Key Responsibilities:
- Client Interaction: Serve as the first point of contact for clients, answering inquiries and providing accurate information about our products and services.
- Problem Resolution: Assist clients in resolving issues efficiently to ensure a positive experience.
- Account Management: Maintain accurate and confidential client records and databases.
- Team Collaboration: Work with other departments to ensure smooth communication and efficient service delivery.
- Feedback Collection: Gather client feedback to provide insights that improve service quality and customer satisfaction.
Qualifications:
- Education: High School Diploma or GED required; Associate’s or Bachelor’s degree is a plus.
- Experience: No prior experience required; we welcome recent graduates and individuals eager to learn.
- Communication Skills: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Interpersonal Skills: Strong ability to build relationships with clients and team members.
- Detail-Oriented: Ability to manage multiple tasks while paying attention to detail.
What We Offer:
- Training: A comprehensive training program to set you up for success.
- Career Growth: Opportunities for professional development and advancement.
- Supportive Environment: A positive, collaborative workplace where your contributions are valued.
- Compensation: Competitive salary with performance-based incentives.
What We Do
Invictus MSI is a team-oriented Marketing and Advertising firm focused on empowering change and social justice campaigns to help local Bay Area communities. Our 501(C)3 nonprofit clients have long histories of bringing creative, evidence-based solutions to major societal problems that require our collective, immediate response. Recently, their focus is attacking the opioid and gun violence epidemic in schools, but they currently offer more than 20 programs to promote safer, happier communities for children to grow up in. Our team is responsible for both raising awareness to their potentially life-saving programs and providing the funds necessary to implement them. Now that our team has developed a reputation for representing our 501(C)3 clients with integrity and enthusiasm, our goal is to continue expanding our client’s reach. We understand that learning how to successfully run a business is no small task, and requires a solid foundation in both leadership and management. To ensure our clients are in the best hands, each member of our team is provided with mentorship and hands-on-training through every step of the campaign development process. To learn more about our partnership, please visit https://www.leadrugs.org/lead-the-way/
.png)
 (1).png)
