Client Service Associate - Tenant Lease

Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
Daily responsibilities include but are not limited to: daily completion of external/internal client requests, opening and monitoring cases, following up on requests, and occasional telephone communication. You will have exposure to and will need to become proficient in various functional and line of business systems & applications. You will be expected to adhere to all departmental and Commercial Banking guidelines.
Job Responsibilities

• Understand client requests, be responsible for providing timely follow-up to clients and be accountable for client satisfaction through the ownership of the problem
• Complete client cases by adhering to the Tenant Lease Security Services - Policies and Procedures
• Build knowledge of commercial treasury management products and services
• Serve as a liaison between Relationship team, Treasury Management Sales and Implementations to provide the best service to the client, your department and the firm
• Prioritize daily workload to maximize productivity utilizing time management and organizational skills
• Follow all established policies, procedures and practices
• Expected to work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner
• Build knowledge of tenant lease products and services

Required qualifications, skills and capabilities

• 5+ years of experience in customer service, operations, treasury, sales or portfolio management
• A strong aptitude for strategic thinking and tactical execution
• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
• Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
• Ability to use data to create metrics and reporting
• Proficient in MS Office (Excel, PowerPoint, Word)

Preferred qualifications, skills and capabilities

• Bachelor's degree preferred, or equivalent work experience
• Preferably with work experience primarily in banking or the financial service industry
• This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

Shift Schedule: 8pm-5am PHT (will support EST)
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.