Client Service Associate - Equity Derivatives

Job Description
JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgan's North American Equity Derivative Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan's global equity trading desks.
As a Client Service Associate in Equity Derivatives, you will be part of a team that is responsible for monitoring the successful transmission of client trades from trade booking to settlement. The role requires you to interact daily interaction with Sales Traders, Clients, Service Providers and Operations Staff in order to maintain and improve client relationships and streamline processes.
Job responsibilities

• Build strong relationships with our clients by delivering an industry leading client experience
• Share industry knowledge for the purpose of improving mutual efficiencies
• Communicate effectively / professionally
• Attend meetings to share query metrics and discuss best practices
• Actively monitor and manage daily control reports to identify and resolve exchange and client-side breaks
• Leverage analytics tool to identify & resolve outstanding risk
• Understand global markets, and associated settlement risks
• Onboard clients
• Monitor & resolve trade discrepancies and position break reports with corresponding internal/external parties. Perform root cause analysis to prevent future discrepancies and improve straight through processing "STP" capabilities
• Manage fails including break resolution and trade rejects, reference data maintenance, and rationalize KPIs and other metrics via analytic tools
• Learn the equity trade lifecycle along with a solid understanding of the various applications

Required qualifications, capabilities and skills

• 3+ years Middle Office Experience
• Able to build and maintain positive client relationships
• Strong analytical, technical & problem solving skills
• Effective, adaptable, & professional communication / interpersonal skills
• Strong attention to detail, quality & accuracy
• Able to thrive in a high pressure, high volume, deadline driven environment
• Open & receptive to feedback / coaching

Preferred qualifications, capabilities and skills

• Knowledge of securities industry and back office operations (e.g. maturities, equities, fixed income, custody services, etc.)
• Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
• Educated to a Degree Level

Work Schedule: Monday - Friday 8:00am - 5:00pm or Monday - Friday 12:00pm - 9:00pm
Final Work Schedule will be determined at time of offer.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.