Client Relationship Manager

Job Description
Client Relationship Manager, Client Services
New York, New York or London, UK
Hybrid
The Client Relationship Manager (CRM) is responsible for managing a portfolio of clients (companies and partnerships), overseeing compliance and regulatory requirements, and providing mentorship to junior team members. The role includes tasks such as onboarding/offboarding clients, ensuring compliance with Beneficial Ownership and Economic Substance regulations, billing and invoicing, and preparing internal and external reports.
Some of the things you'll be doing:

• A thorough understanding of industry best practices for all registered offices and registered agents.
• Proactively manage a portfolio of clients, ensuring all regulatory and compliance requirements are met.
• Mentor and support junior team members as needed.
• Handle onboarding/offboarding processes and update client databases (e.g., ViewPoint).
• Process statutory filings, resolutions, and regulatory deadlines with ROC and CIMA.
• Manage invoicing and reconciliations, ensuring timely billing.
• Ensure compliance with anti-money laundering (AML) and global regulatory standards.
• Support ad hoc projects as assigned by senior management.

What technical skills, experience and qualifications do you need?

• 4+ years of senior corporate administration experience.
• Strong understanding of corporate structures, local regulations, and best practices.
• Excellent written and verbal communication skills.
• Self-motivated with the ability to manage deadlines independently.
• Proficiency in systems such as ViewPoint, CAP, CORIS, Microsoft Office Suite, and billing systems (e.g., Adex or SAP).
• Experience managing junior team members and interacting with clients/intermediaries.
• Knowledge of Economic Substance Notification Filings, REEFs platform, and regulatory cycles.
• Familiarity with Laserfiche for document management.

At CSC, compensation depends on several factors, including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $90,000 - $110,000.
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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.

• We have been voted a Top Workplace every year since 2006.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.

• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.