Client Quality Assistant

Company Description

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance. 

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device. 

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved. 

Come and join us in this exciting journey to make a positive impact in patient’s lives.

Job Description

POSITION SUMMARY

The Client Quality Assistant supports the Client Quality team with administrative tasks, including but not limited to tracking, document preparation, compliance assessment and project planning. The Client Quality Assistant supports the Client Quality team in ensuring that its activities are managed in compliance with global regulations, legislation and PrimeVigilance requirements.

Drives quality and compliance by ensuring tracking of completion of key quality tasks for projects.

Role and Responsibilities

Key responsibilities include (but are not limited to):

• Document organisation
• Data retrieval and tracking for different purposes
• Conduct periodic training reconciliation and maintenance of training matrix
• Generate metrics and KPI assessment
• Prepare documents´ drafts and/or final lay out, as applicable
• Organise meetings and teleconferences
• Assist with the organisation of Client Quality department
• Perform other miscellaneous administrative tasks, as applicable
• Assistance with preparation of documents for audit/inspection requests

Specified Additional Responsibilities

Other administrative support as required.

The Client Quality Assistant will support the PrimeVigilance Senior Leadership team and the Associate Director of Quality with assigned quality related projects and responsibilities.

Qualifications

• University graduate
• Advanced English (both spoken and written)
• Proficiency in all MS-Office applications including Microsoft Word, Excel, and PowerPoint
• 2-3 yrs of experience in an administrative position involving management and creation of reports
• Strong communication skills, attention to detail and problem-solving abilities

Additional Information

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.  

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us. 

 We offer: 

• Training and career development opportunities internally  
• Strong emphasis on personal and professional growth 
• Friendly, supportive working environment 
• Opportunity to work with colleagues based all over the world, with English as the company language 

Our core values are key to how we operate, and if you feel they resonate with you then Ergomed is a great company to join!  

• Quality 
• Integrity & Trust  
• Drive & Passion  
• Agility & Responsiveness  
• Belonging 
• Collaborative Partnerships  

We look forward to welcoming your application!