Client Program Manager

Are you collaborative, energetic, passionate, and customer-centric?

As the Client Program Manager (CPM) you are a critical element of the global account team and the Customer Experience (CX) community that operationally serves one of our Key Clients. The goal is a successful customer experience and business growth around the globe, with your strategic focus on the Asia Pacific region. This role covers all products and services (Ocean + Logistics and Services) and all brands.

Be, together with the rest of the account team, the client expert internally, and the client advisor externally.

You lead improvement and value adding projects and guide implementing new customer business for Maersk.
As you know, in Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. When becoming a CPM, the customer world becomes your workplace.  

We offer:

• An exciting and attractive career in an aspiring and fast-paced environment.

• Excellent training development opportunities and a platform for future global career prospects.

• Flexibility and an inclusive working environment.

• Enhancement of your high-level stake-holder management, communication, problem solving and relationship building skills.

Key responsibilities

Service delivery and Customer Satisfaction

• Orchestrate strategic operations and enhance customer satisfaction across countries for business retention and growth.   

• Host and engage in regular customer-interaction calls/meetings including but not limit to: relationship building, business insights, reviewing performance, discussing roadmap with projects/initiatives that can bring value to the customer and to Maersk.

• Lead the customer transformation in Asia Pacific and verify implementation of value-creating projects in the customer supply chain.

Productivity and Profitability

• Initiate and drive process standardization/efficiency and productivity improvement against service delivery level.

• Enable sharing of operational expertise and knowledge within the community through day-to-day execution and participation in inspirational workshops

• Represent the customer’s interests internally during additional business implementations.

People Development

• Set up plans for on-boarding, training, and development of the CX team serving the customer in Asia Pacific

• Be involved in objective setting & performance management of the CX team in Asia Pacific.

• Provide recognition & feedback proactively.

Collaboration & community development

• Engage, together with the Client Program Director, with Commercial, Operational and Product experts to explore and to win/implement additional business.

• Own the global account maturity and the area team maturity: host and engage in account global/regional Client Program Management meetings, team area meetings/activities.

• Proactively raise and share best practices/lessons learnt to the CPM community and/or Area team.

We are looking for:

• Able to maintain professionalism and redirect during difficult internal and external conversations. Ability to problem solve and recommend appropriate course of action creating value for the customer.

• Interest and willingness to learn about the Key Client’s priorities assess strategically how Maersk can serve them. Able to apply strategic mindset to all customer engagement.

• Understanding of and passion for driving Operational Excellence in the business.

• Experience of working with a wide variety of complex operational and commercial matters.

• Excellent interpersonal skills to be part of a strong account community and manage stakeholders on various levels both within Maersk and our customer.

If you bring below, this is a bonus for us:

• 3+ years relevant experience with a proven track record in operational/program/project management and/or supply chain management. Commercial experience is a plus.

• Proven and sustained performance history of delivered success, with focus on driving results in a matrix organization.

• High sense of urgency and persistence.

• Outstanding verbal, writing and presentation skills.

This role is interviewing shortly. We would LOVE to receive your application, so if you would like to be considered please submit your application asap using the ‘Apply now’ button at the top.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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