ING in Switzerland
With a growing presence in Switzerland and as a leading international bank for more than 30 years, today ING Switzerland is offering integrated financial solutions and advice based on deep industry knowledge and expertise to a broad range of Corporate and Financial Institution clients.
Very international by nature, our activities in Switzerland serve companies incorporated in more than 60 different countries. We benefit from a high level of diversity in our teams with more than 25 different nationalities among our 310 employees working in Geneva and in Zurich.
Department
To comply with laws and regulations on Know Your Customer (KYC), ING's KYC process consists of 3 phases, Desk Research (requirement analysis), Client Outreach (obtain items from client) and Profile Completion (information processing).
The KYC Client Outreach Team performs the middle phase.
Within ING Switzerland the KYC CO Team falls under Operations and is positioned in between Front Office and the KYC Team.
The KYC CO Team currently consists of 3 FTE, people with KYC knowledge and experience, close to Front Office, aiming to :
Alleviate and Accelerate
- Reduce KYC burden Front Office
- Reduce miscommunication (ask vs delivery)
You will report to the CO Lead who himself reports to the COO of ING CH.
Tasks
As CO Officer your main task is performing CO, i.e. sanity check, obtain info / chase, quick scan delivery, log actions.
- Sanity check client lists (for items already available)
- Perform Client Outreach with consistent chasers
- Quick scan received client information (for missing or incorrect items)
Side tasks
- Plan files in cooperation with Front Office and KYC Team
- Start reviews, initiate KYC forms in KYC Tool
- Other (track progress, advise Front Office on day-to-day issues, ad hoc tasks / projects)
Who are we looking for ?
Experience
Approx. 1 to 4 years experience in the financial sector. Preferably a role within a commercial bank
Education
University bachelor's degree (license) or Master's degree
Accuracy
Ability to scan through sizeable packs of information to flag missing or incorrect items to client and log actions concisely in tracker tool
English
Ability to communicate proficiently in English with clients in writing and occasionally verbally in calls. French is a plus.
Pro-activity
Anticipate potential obstacles, aim to make the process lean and focused for client and ING
Solution minded
Positive mindset to get things done
Knowledge and experience with ING's KYC process is considered a plus.
Applicants must be eligible to work in Switzerland.
What do we offer ?
A clear purpose, a unique offer and a range of flexible compensation and other benefits.
- A dynamic international working environment with innovative colleagues supporting your endeavours globally
- An opportunity to work with a broad range of international clients
- A progressive and agile way of working, where new ideas are valued ahead of convention
- High level of independence and responsibility
- Salary will be agreed depending on knowledge and experience.
Looking forward to your application !
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
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